Lansweeper provides a Technology Asset Intelligence platform that helps businesses understand, manage, and protect their technology estate.
Are you a data-driven leader with a passion for growth and customer success? We're looking for a Commercial Sales Manager to lead and inspire our US-based team of talented professionals. This role focuses on managing and expanding 5000 customers in the SMB & MM segment. As Commercial Sales Manager, you will play a pivotal role in driving Net Revenue Retention (NRR) through product upgrades & volume expansions. Simultaneously, you aim to reduce churn and maintain a healthy Gross Renewal Rate (GRR). Your leadership and programmatic approach will elevate the team to the next level in their performance, careers, and customer impact.
Your responsibilities
Team Leadership & Development
- Lead, mentor, and inspire a team of Account Managers
- Drive a culture of ownership, accountability, and continuous learning
- Identify skill gaps, provide tailored training, and coach your team to achieve their goals
Account Management (GRR), Adoption & Growth (NRR)
- Oversee a portfolio of ~5000 customers, prioritizing customer retention and growth opportunities
- Implement strategies to proactively identify and reduce churn risks while increasing up-sell opportunities by collaborating closely with the Digital Customer Success team to leverage (product) data insights
- Drive customer adoption and recurring value realization to drive plan upgrades & volume expansions within accounts to achieve strong NRR growth
Data-Driven Programmatic Approach
- Establish a systematic, data-first approach to portfolio management
- Continuously monitor team and customer KPIs to optimize performance & outcomes
- Collaborate with internal teams to further automate customer journeys, improve efficiencies, and scale impact
What we're looking for
- Experience: 5+ years of experience in commercial sales, account management, or customer success within a SaaS or software company
- Leadership: Demonstrated success in leading, training, and motivating high-performing teams
- Data-Driven Mindset: Strong analytical skills and ability to work programmatically, with a focus on KPIs and measurable outcomes.
- Customer Focus: Proven track record of driving customer retention (GRR) and expansion (NRR)
- Collaboration: Excellent communication skills with a talent for cross-functional teamwork.
- Entrepreneurial Spirit: Strategic thinker with a hands-on approach to driving growth
Our offer you can't refuse
- Flexibility is key! Work efficiently by using our flexible working hours and working from home
- Work for an international company where you get to travel to meet your colleagues for a great (teambuilding) event at least once a year
- Collaborate with passionate and driven colleagues every day
- A fast-paced, high-growth environment where you can make a real impact
- Accelerate your career: new opportunities are right around the corner
US: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.
