Commercial Accounts Representative

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer: 

• Competitive pay

• Employer-paid medical, dental, and vision benefits

• Immediately Vested RRSP (Canada) with company match 

• Paid Vacation, Float, and Care Time

• Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D) 

• Long Term Disability 

• Robust Employee Assistance Program through Telus Health

• Employer paid Leap into Service Day to volunteer in your community

• Tuition Reimbursement for eligible programs

• Stock Options at a discounted rate after 6 months of continuous employment

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and rapid advancement 

We’re Looking For:

We are seeking a National Commercial Account Representative for a 12-month temporary contract with experience in efficiently managing, reporting, and scheduling the inventory and sale of vehicles through OPENLANE’s platforms. As part of a National Account team, you will support the administration of assigned accounts across all 14 Vehicle Logistic Centers (VLC’s) in Canada. You’ll liaise with local VLC contacts to support the vehicle and personal property redemption process for repo units. 

You Are: 

• Organized. You will manage a range of accounts, ensuring customer SLA’s are consistently met and manage communication flow.

• Collaborative. Work closely with other teams and stakeholders to identify and address concerns. 

• Detail Oriented.  Ensure sales vehicles meet account specifications. 

• Customer-Focused. Provide prompt, courteous service and resolve customer issues in a friendly manner. 

• Adaptable. Demonstrate flexibility in handling changing work environments. 

• Proactive. Identify and address areas of concern, involving leadership as necessary.

You Will:

• Coordinate the inventory and sale of commercial vehicles by: entering data into the system, managing vehicle status through portal, taking vehicles out of leasing, transmitting data to customers computer systems, selecting vehicles to be featured on the internet , generating sales agreements and determining vehicle line ups 

• Ensure sales vehicles meet specifications by: receiving condition reports, assessing and obtaining authorization for repairs and preparing necessary work order requests

• Negotiate sale of pending bids as per customer service level agreements. 

• Enter transportation and other service requests into systems. 

• Generates/prepares reports by gathering data from computerized systems (i.e. inventory reports and sales summary). 

• Ensuring customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner; escalating to National Account Manager where appropriate. 

• Manually or electronically entering new data in an accurate and timely manner, including vehicle information, registrations and other documents. 

• Process process payments, file sales transactions, balance & transmit sale reports & EFT wire transfers. 

• Respond to customer inquiries and complete the repossession/redemption process as per established procedures.

• Work closely with other Commercial Accounts Reps to train as backup for other accounts and ensure all customers 

• have SLA’s met.

• Support other administrative tasks, including sale day functions, as required.

Must Haves:

• High school education or equivalent

• 1-3 Years’ of related experience in account coordination 

• Tech-savvy, and comfortable using Google Suite 

• Strong customer service and communication skills

• Excellent organizational and time management skills

• Able to work with minimal supervision, contributing to team results

Nice to Haves:

• Prior experience in commercial account management is a definite asset

• Prior experience within the automotive remarketing industry

• Experience with AMS, VTrace, and other OPENLANE systems

• Ability to identify value-added repairs and services is an asset 

• Bilingual (English/French)

Sound like a match? Apply Now - We can't wait to hear from you!

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.