As a Bilingual Client Success Manager, you will retain and grow dealer relationships, drive product adoption, optimize dealer performance, and improve client satisfaction while collaborating across teams.
This is a remote position.
Join the team reinventing automotive finance across Canada.
At Autocorp.ai, we’re not just building software we’re transforming how humans buy cars. Our cutting-edge SaaS platform empowers dealerships to close deals faster, provide better financing experiences, and unlock next-level performance with predictive insights powered by our partners like Equifax and Canadian Black Book.
We’re growing fast and looking for a bilingual Client Success Manager who’s hungry to grow with us.
This isn’t just a job. It’s a launchpad.
You’ll be a trusted advisor to our dealers, guiding them to success, helping them scale, and making sure they get full value from our platform. If you love building relationships, geeking out on performance metrics, and turning satisfied clients into raving fans this is your shot.
- Be the Go-To for Your Dealers: Retain and grow your book of business through strategic, proactive communication.
- Drive Expansion Conversations: Introduce new product features and expansion opportunities that drive real revenue for our partners.
- Train Like a Pro: Onboard and train dealerships so they can hit the ground running — and never slow down.
- Optimize Dealer Performance: Analyze results, identify trends, and build strategies that drive ROI.
- Solve Problems Before They Exist: Stay a step ahead with proactive support, strategic recommendations, and high-impact follow-ups.
- Collaborate Across the Org: You’ll be a key player between product, support, sales, and leadership — and the voice of the customer.
- Champion the Client: Advocate for product enhancements and escalate when needed to ensure lightning-fast resolution.
Requirements
Bilingual Skills – You speak both English and French fluently, making it easy to connect with a wide range of clients.
1–3+ Years of Experience – You’ve spent time in Customer Success, Account Management, or other client-facing roles where building relationships is key.
Automotive Industry Know-How – Whether it’s dealerships, wholesale, or automotive tech, your background gives you a leg up in understanding the unique needs of this space.
SaaS Savvy – You’ve worked at a SaaS company or you're super comfortable navigating cloud-based platforms.
Proven Portfolio Management – You’ve successfully managed B2B accounts, ideally with some responsibility for keeping clients happy and growing (think retention + expansion).
Similar Jobs
Information Technology
The role involves managing customer relationships, ensuring client satisfaction, monitoring account activities, resolving issues, and promoting sales opportunities for employment screening products.
Top Skills:
MS OfficeSalesforce
Fintech • Financial Services
Develop and implement HR strategies for sales and underwriting, oversee performance evaluations, manage workforce planning, and address employee relations issues.
Top Skills:
ChangeengineLatticeRippling
Fintech • Financial Services
The Senior People Business Partner will align HR initiatives with business goals, support performance evaluation, oversee talent strategies, and guide organizational changes, ensuring a high-performance culture.
Top Skills:
ChangeengineLatticeRippling
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.
