The Client Services Coordinator will manage client interactions, maintain office organization, support onboarding, coordinate meetings, and handle administrative tasks.
Here at DIALOG, we are passionate about design and believe it can and should meaningfully improve the wellbeing of our communities and the environment we all share.
We are a multi-disciplinary collaborative of architects, interior designers, urban designers and planners, structural, mechanical and electrical engineers, landscape architects and sustainability experts who design for community wellbeing and urban vibrancy. We are a fun-loving bunch of big thinkers and do-gooders, who are collaborative in our approach, diverse in our perspectives, aspirational in our pursuits, and optimistic about what’s next. We’re always looking for passionate people who share our values and care as much about our communities as we do. We're proud to be a Certified B Corporation, Canada's Greenest Employers and 2024 Best of Practice Award Winner, committed to using our design practice as a force for good in the world.
Explore our studios and join us!
How you'll make a difference:
- Act as experience ambassador for clients and DIALOGers
- Maintain and take pride in the appearance, set-up, and organization of meeting rooms, common areas, and kitchen
- Manage the general phone line and redirect calls and general inquiries in a timely manner
- Work alongside the People & Culture, Safety, and Information Technology teams to provide a seamless onboarding experience for new DIALOGers
- Monitor and update studio travel calendar
- Coordinate meetings and manage meeting room bookings
- Coordinate the setup of catering for lunch and learns, client meetings, and in-studio events
- Assist with ordering and maintaining stationery, office and kitchen supplies
- Ship and receive courier packages, including coordinating and tracking secure packages
- Provide general administrative and accounts payable support as required
- Assist with administrative tasks and provide project support where necessary
Who you are:
- 3+ years of experience within a client services, receptionist, or similar role
- Versatile, able to multi-task and demonstrate strong attention to detail
- Have a passion for delivering exceptional and professional client services
- Exceptional written and verbal communication and interpersonal skills are critical
- Calm and experienced in solving problems in high-pressure situations
- Self-motivated with effective management of competing priorities
- Proficient with Microsoft Office programs
- Previous experience in a professional services environment would be an asset
Don’t meet every single requirement? We still encourage you to apply! We’re looking for people who are eager to learn, bring unique perspectives, and want to make a real difference in the world—even if your experience doesn’t align perfectly with every qualification.
Perks & Benefits
Parental leave top-up programs for all parents upon the birth or adoption of a child, RRSP matching, competitive medical and dental benefits coverage upon the first day of employment, discounted memberships, encouraged work/life balance with gifted time off during the holiday season and Vacation Buy-Up program, and reimbursement for professional memberships and dues are just a few of the benefits that DIALOGers enjoy.
Professional Development
DIALOG offers continued professional growth through leadership development opportunities specifically designed for our collaborative culture. Among others, some of our programs include: CoachDIALOG which equips our coaches with essential communication and feedback strategies for building great teams; Integrateducation™ supports DIALOGers in accredited continuing education opportunities; technical skills development via e-learning pathways; and financial support for relevant external learning opportunities.
Equal Opportunity
DIALOG celebrates diversity and is an equal opportunity employer. We are committed to an inclusive environment for all, free of discrimination and harassment. Employment-related decisions are made without regard to sex, religion, ethnicity, sexual orientation, disability, age and race. In accordance with DIALOG’s Accommodation Policy, accommodations for people with disabilities are available upon request for candidates throughout the selection process.
Top Skills
MS Office
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