Client Service Analyst (Canada Proactive Program & Project Team)

Job Description
The goal of PP&P is to provide a direct method of contact to the merchant to support the Canadian Business with end to end case management.

• Be the single point of contact that owns merchant's case from start to finish providing regular updates to the merchant along the way. Once the case is resolved, PP&P analysts will engage the merchant as required.
• Assist with tasks and projects from other functional groups that require analysis and call outs to merchants or other business partners
• Maintain a high level of knowledge surrounding new products, features, services, and processes
• Escalate any case that cannot be resolved within the anticipated service level or that creates risk or exposure for the bank
• Liaise with other areas of the organization in order to provide timely resolution to merchant inquiries
• Ability to work within a dynamic and fast-paced environment
• Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude

Core Competencies

• Excellent verbal and written French and English communication skills
• Ability to provide professional and interpersonal communication when interacting with others
• Self-motivated, works well with minimal supervision, & performs well in a team environment
• Knowledge of computer software systems such as Microsoft Office, basic internet troubleshooting skills, and ability to navigate between different applications/tools

Qualifications

• Knowledge of payment processing industry and related procedures and products.
• High school diploma equivalent. Preferred qualification includes college/university diploma/degree.
• Minimum of 2 years of customer service experience.
• Bilingual - English / French.
• Work from Office in Toronto position.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.