Job Description
If you're a self-starter with good collaboration skills and a passion for client service, then you've found the right team!
As a Client Service Account Manager, within J.P. Morgan Payments Client Service, you will support a portfolio of eCommerce and Fintech clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.
Job Responsibilities:
- Act as a key advisor to the client, providing advice/consultation on decision making.
- Act as a proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction.
- Act as the client's central point of resolution and escalation for service issues, liaising with bank partners to manage issues.
- Convey complex ideas and client issues with confidence.
- Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities.
- Adhere to and ensure client's compliance with risk policies/practices and educate clients on new legal/regulatory/cyber changes.
- Advocate for the client as the single point of contact to the JPMC Regional Service Teams, Technology Production Management, and Operations.
Required Qualifications, Skills, and Capabilities:
- Minimum of 7+ years of relevant industry and/or client service experience.
- Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions.
- Technical knowledge/comprehension to recommend value-added solutions for clients and partners.
- Excellent communication, collaboration, presentation, negotiation, and consultative skills.
- Manages time effectively in a fast-paced environment; demonstrating the ability to balance competing priorities and deliver on commitments, does not require close supervision.
- Ability to lead complex issues, engage appropriate business and external partners, and influence at all levels; with the ability to assess the big picture in complex situations.
Preferred Qualifications, Skills, and Capabilities:
- Knowledge of modern/high-volume payment APIs, file-based transmissions, SWIFT, and Host to Host.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
