Client Relationship Specialist

Hi, we’re HUB Warranty! 

We are a dynamic and fast paced innovative construction insurance brokerage offering and developing products and services that meet the ever-changing needs in our home building clients and industry. We represent 3 New Home Warranty brands with over 400,000 home inspections completed and countless homes protected. We focus on delivering value to all our home builders and owners. At HUB Warranty we believe it is vital that we bring like-minded people on board to join us in this journey! 

The Opportunity! 

Reporting to the Director of Client Services, the Client Relationship Specialist role is responsible for service and managing our client’s day to day expectations along with working with the Client Development Specialist (CDS) to sell and assist in the sales of different types of insurance.  

Day in the life- 

• Support the Client Development Specialist with new builder membership applications, including client follow up, and noting/uploading supporting documents to the Broker Management System (WIMS). 

• Introduce builder members to WIMS, training them on database functionality and assisting their office as necessary. 

• Develop and maintain strong, positive relationships with builder members and act as a subject matter expert on new home warranty. 

• Collection of builder fees, risk premium and collateral security per terms and conditions letters. 

• Make renewal and expiry calls to existing clients, ensuring applications are completed and submitted to Underwriting. 

• Review and enter completion certificates, upload incomplete documents to registration. 

• Review enrollments and collect all supporting documents necessary to complete and enter a new home registration. 

• Complete all membership changes such updates to contact information, and collection of documents needed to process shareholder changes. 

• Work with the Client Development Specialist to quote and cross-sell insurance. 

• Maintain a current understanding of specified sections of the acts and regulations regarding home warranty insurance in the geographical area of responsibility. 

• Provide builders with guidance with respect to their obligations/requirements under home warranty protection regulations. 

• All Administrative duties as reasonably required. 

What you will bring to our team- 

• Level 1 or 2 General Insurance License or the willingness and desire to obtain. 

• Proficient technical skills (i.e., Microsoft Office, Outlook, and other standard business software.) 

• Exceptional time management and organizational skills. 

• Exceptional communication, both verbal and written. 

• Ability to work in a team and independently.  

• Self-motivated and a positive attitude. 

• Experience in New Home Warranty, Real Estate conveyancing, Insurance and/or Construction would be considered an asset but is not required. 

• Post-Secondary education would be considered an asset. 

• Fluency in Cantonese or Punjabi would be an asset but is not required. 

Salary Expectations -  

The expected salary range for this position is $45,000 to $55,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. 

Why Join HUB? 

• An exceptional and welcoming company culture. 

• Excellent compensation, benefits, RRSP match and company perks. 

• Paid educational training and vast learning opportunities. 

• Room for advancement and growth within the organization. 

• A company that gives back and is active in the community. 

Your future with HUB –  

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement. 

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.      

What makes us different than all the rest?  

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most. 

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities. 

Our Core Values:  

• Entrepreneurship: We encourage innovation and educated risk-taking. 

• Integrity: We do the right thing every time. 

• Teamwork: We work together to maximize results. 

• Accountability: We measure and take responsibility for outcomes. 

• Service: We serve customers, communities and colleagues. 

If you value what we value, and like the perks along the way – Apply TODAY!