Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Operations Support Specialist
What does a successful Client Operations Support Specialist do at Fiserv ?
At Fiserv, a successful Client Operations Support Specialist takes pride in being part of a high-performing team that ensures our clients' operations run smoothly. This role is vital for addressing and resolving issues, providing exceptional client support, and contributing to continuous improvement initiatives. You will work closely with our Canadian Partners (ISO Agents, BC's) to help them successfully onboard and quality control all documents pertaining to Merchant boarding while navigating complex challenges, ensuring they can meet their business objectives through our innovative solutions.
What you will do:
- Manage group email boxes, reporting functions, and collaborate with other ops areas to review processes and ensure a flawless boarding experience.
- Achieve and maintain SLA’s.
- Review and track all sales applications/merchant agreements for complete submission and accuracy. Follow up with appropriate parties/departments to ensure corrections are completed.
- Ensure all applications are entered accurately and completely.
- Maintain accurate merchant referral records, ensuring information is input accurately into the database in a timely manner. Ensure merchants are activated and merchant numbers are assigned, and respond to merchant and alliance inquiries, providing necessary assistance as appropriate.
- Be customer-facing and reach out to merchants to understand their needs.
What you will need to have:
- 2+ years of experience in client support or operations roles.
- 2+ years of experience with CRM tools and ticketing systems.
- 2+ years of experience in financial services or fintech industries.
- 2+ years of experience in managing client accounts and service requests.
- Bachelor’s degree in Business, Finance, or a related field and/or equivalent military experience.
What would be great to have:
- 2+ years of experience with Fiserv systems or similar financial services platforms.
- Knowledge of PC software and mainframe applications sufficient to enter and access customer information (e.g., FLBOSS, My Sales Office, FDMP, FDPOS, others).
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
