Client Operations Manager

Job Description
The Client Operations Manager II will oversee Third Party Agents engaged in sub-merchant agreements throughout the lifecycle of the relationship. Additionally, you are responsible for properly capturing, analyzing, and reporting discrepancies to mitigate risk within acceptable levels. This role may require some travel.
Job Responsibilities:

• Conduct research on card network and regulatory requirements for acquirers, evaluating the effectiveness of control frameworks and reporting findings.
• Analyze data, trend reports, and documentation to provide educated risk mitigation recommendations.
• Demonstrate excellent client-facing skills to prepare for the facilitation of annual assessments.
• Travel to client corporate offices to conduct onsite fieldwork and deliver insightful management reports.
• Manage the evaluation, assessment, and monitoring of third-party relationships by ensuring adherence to established standards, compiling data, and maintaining documentation for assessments.
• Collaborate with peers and internal partners using a team-oriented approach.

Required qualifications, capabilities, and skills:

• Previous experience with Merchant Services, Payments, and/or card networks is essential.
• Must have client-facing and external partner-facing experience.
• Project management skills with proven track record for scaling programs from the ground up.
• Expertise in collating, reporting, and reconciling large data sets.
• Excellent interpersonal, written, and verbal communication skills, with the ability to present and influence at the executive level.
• Ability to identify common areas of risk and compliance vulnerability.
• Strong stakeholder management skills, including navigating difficult situations, negotiating timelines, and influencing internal and external stakeholders across organizations and borders.
• Strong sense of initiative, independence, and ability to prioritize multiple complex situations to deliver successful results.
• Proficient with Microsoft Suite of applications, including Excel, Access, and PowerPoint, and capable of developing high-quality presentations.
• Contribute to a business climate and culture that encourages integrity, respect, excellence, and innovation.

Preferred qualifications, capabilities, and skills:

• Qualifications in a relevant discipline with relevant accreditations, solid working experience as a professional auditor and/or financial industry practitioner, or experience with one or more banking regulator partners.
• Experience with data analysis would be beneficial (e.g., SharePoint, Python, Big Query, Looker, Tableau).

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.