Claims Manager - Multiline - Prestige

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Manager, Claims – Multiligne - Prestige, to join our growing team!

The position is national and requires occasional travel throughout Canada.
What you'll do here: 

• Proactively manage workflow and resources for our national Prestige claims team to deliver second to none service to our high net worth customers exceeding their expectations, and to achieve national goals.
• Participate in the development and implementation of business plans and manage day-to-day operations to achieve key business goals.　
• Monitor customer and broker feedback, team engagement, financial performance and productivity and report monthly to appropriate stakeholders on progress towards specific goals and objectives.　
• Develop, recommend, and implement strategies regarding all elements of our Prestige claims process, technology, vendors, and support functions to improve the overall performance and Prestige experience for customers, brokers, vendors, and our team.
• Provide effective leadership by motivating staff, coaching and mentoring Unit Claims Managers in West, Ontario, and Quebec, performance management, continuous learning and career development for managers and other staff.
• Act in a consultative and advisory capacity on claim matters such as policy interpretation and settlement negotiation and intervene where necessary with broker and customer escalations to help resolve claims related issues.　
• Maintain a respectful and productive business relationship with vendors, service providers, other COEs and internal client groups.

What you bring to the table:

• College diploma or university degree preferred.
• A minimum of 3 years in a management function.
• Experience in managing a team of claims adjusters.
• Experience in handling high-value claims (asset).
• Bilingualism: French and English (asset).
• Excellent communication and interpersonal skills with all levels of staff, internal and external customers.
• Experience in coaching and developing staff.
• Proficiency in a variety of PC software.　
• Strong leadership skills.
• Excellent customer service skills.
• Positive attitude while adapting to changing priorities and taking ownership of work.
• Self-starter with a sense of urgency and the ability to work independently under minimal supervision.

#LI-Hybrid

This role is eligible for a referral bonus. #myReferrals3000

Salary of the successful candidate will typically be positioned between the following range, taking into consideration a number of factors including prior experience, qualifications, anticipated contribution to role, location and internal equity:

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.