Chief of Staff, Customer Solutions (Part-Time)

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Chief of Staff, Customer Solutions (Part-Time)
About Capital One Canada.
For over 20 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people - in our customers, in our associates, and in talent like you!
About the Role
As the Chief of Staff to the Senior Director of Customer Solutions, you will be a strategic partner and operational lead focused on enabling clarity, alignment, and momentum across the Customer Solutions function. You'll help drive strategic planning, optimize team routines, and enhance communication across the team and beyond. This role requires a blend of strategic thinking, operational rigor, and strong storytelling skills to elevate the impact of the CS team.
Your Responsibilities:
Strategic Planning and Leadership Enablement

• Facilitate strategic planning by allocating time to think ahead about organizational goals and future direction
• Partner with the Senior Director to shape priorities and feed ideas into SLT conversations through thoughtful pitches and value-driven proposals
• Support CS leadership development by coordinating offsite sessions or focused time to reflect on leadership identity, direction, and team priorities

Team Operations and Routines

• Streamline operational routines and approvals to reduce bottlenecks and accelerate decision-making
• Ensure effective team engagement by structuring the right forums and rhythms for communication, planning, and collaboration

Internal Communication and Engagement

• Lead the development and execution of a communication strategy within CS to enhance associate engagement and clarity on how CS work connects to broad company goals
• Increase visibility and appreciation of CS associate's contributions by curating and sharing relevant work and success stories across the organization
• Build narratives and content that can be leveraged across key forums such as QBRs, Scorecards and Town Halls

Cross-Functional Visibility and Influence

• Elevate awareness of CS initiatives outside of the function to improve cross-functional understanding and engagement
• Identify and craft key messages and stories that resonate with diverse internal audiences, including leadership and peers across lines of business

Content and Channel Management

• Support or oversee Linkedin and other external/internal content channels to represent the CS team's impact and voice effectively

Basic Qualifications:

• 5-7+ years of experience in strategy, operations, communications, or related roles
• Previous experience in a Chief of Staff role considered an asset
• Provide ability to think strategically while executing with operational excellence
• Strong communication skills, including storytelling (through written, verbal and slides) and stakeholder engagement
• Comfort navigating ambiguity and balancing long-term vision with day-to-day detail
• Experience facilitating planning processes, team routines, or leadership offsites

Working at Capital One.
Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
Live well-physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year-and much more-you'll discover that Capital One is committed to helping you live your best life.
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).