How would you like to team up with colleagues from the Americas, Europe, and Asia? We call ourselves Guardians, and there are over 1800 of us across the world. We understand that each one of our Guardians is unique, each with their own style of working. Our ‘Work in Any Way’ model means you’ll have the freedom to choose where and how you work best.
The role in a nutshell:
The role will take full ownership of all client communications, ensuring timely responses, follow-through, and resolution of client inquiries.
How you will make a difference:
- Establish, maintain, and develop strong and trusted client relationships that result in high client satisfaction, acting as a primary day to day contact for assigned clients.
- To ensure timely receipt and delivery of payroll data by payroll scheduled.
- Engagement with local in-country payroll providers to meet delivery timelines while minimizing escalations.
- Responsible for timely and accurate submission of all payroll data to required partners and/or clients
- Responsible for on-time receipt and delivery of net pay and payroll reports in line with agreed upon payroll schedules
- Ensure reconciliation and validation of data according to predefined payroll processing procedures and standards
- Managing inquiries from clients, internal regional service centers, and local offices via our case management tool, ensuring full resolution in line with company Service Level Agreements.
- Develop and drive action plans and root cause analysis reports for issues, as required
- Participate in the development of processes and procedures for the team following customer and business requirements
- Detailed focus on quality, accuracy, and timeliness of payroll related activities as assigned
- Serve as subject matter expert (SME) of payroll processes
- Adhere to SSAE16 compliance audit controls and requirements
- Additional duties as required
- Passion for service excellence
- Strong relationship management
- Setting high standards for quality and quantity
- Analytically minded with strong attention to detail
- Accuracy with record keeping and reconciliation
- Demonstrates an ability to learn and think quickly
- Ability to work in a fast-paced pressurized environment
- Follows procedures and policies and keeps to schedules
- Strong verbal and written communication skills
What will give you an advantage:
- Payroll/HR/Finance/Systems background with an understanding of the core competencies of the payroll process
- Strong excel skills, advanced level advantageous
- Fluent English in both spoken and written skills
- Experience in a multi-national shared service environment
- Experience processing global payroll
- A professional payroll qualification
- Additional language skills
Why become a Guardian:
International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
Our Culture: We emphasize the human factor in everything we do. We’re proud of our nurturing culture. A culture where your ideas will always find their way to our leaders, and your contribution recognized.
Autonomy & Flexibility (Work in Any Way): We empower you with as much flexibility as possible with how and where you work best. We value results, not working hours.
Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
We appreciate you: There are lots of great reasons to join us, but we’re proud that all Guardians are eligible to join the annual bonus scheme or sales incentive plan.
Who we are and what we do:
Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.
Next Steps:
To apply, please click on the following link. We wish you the best with your application. Should your application meet the position's requirements, we will be in touch to arrange the next stage, or we will update you if you have been unsuccessful.
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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
