Business Operations Associate Manager

Job Description
Are you ready to make a real impact in a global organization? As an Operations Manager, you'll lead strategic initiatives and drive change in a fast-paced, collaborative environment. This role offers the chance to develop your leadership skills, work with talented colleagues, and shape the future of payments operations. Join us to grow your career, expand your expertise, and be part of a team that values innovation and continuous improvement. Your contributions will help deliver exceptional results for our clients and the firm.
As an Business Operations Associate Manager within the Global Cash & Utilities Operations management team at JPMorganChase, you will be outcome-focused and have a leadership style that fosters teamwork and will need to be comfortable to step into an evolving environment, work across the organization and drive results with urgency and discipline. You will also effectively manage multiple deliverables simultaneously, with deep execution experience with a demonstrated ability to meet and enforce deadlines. A need for strong analytical, organizational and collaboration skills with the ability to challenge an organization and understand ways of working. You will need to be comfortable with ambiguity, rapid pace of change and navigate easily across various businesses and functional areas.
Job Responsibilities

• Drive key business initiatives, assisting in day-to-day activities: creation of objectives & accomplishments; Town hall & offsite planning; Talent reviews; Driving people agenda activities across organization, Strategic planning (Executive Support)
• Create and present periodic non-financial information for business/ governance review with Operations leads, and/or other partners (Business Reporting & Review)
• Develop and Manage internal and external communications including organizational announcements, Newsletters, Videos, and Year-end messaging (Communications)
• Build objectives with Key Results and ensure the organization is measuring what really matters and that metrics are automated in their production and easily accessible. Drive the design, collection, integrity, and reporting (Metrics)
• Develop and own future plan and strategy for operational support (with supported lead) reflecting business plans over the short to medium term and beyond (Strategy and Planning)
• Manage Business Reviews, Executive Reporting, Leadership Meetings and Offsite/planning other business events (Structural Governance Ownership)
• Help drive Group's People initiatives focused on Diversity, Opportunity & Inclusion, Recruiting, Manager Excellence, Skills of the Future, and Employee Recognition
• Partner with business to identify areas for improvements and implementing initiatives.
• Lead and drive delivery of the projects with all stakeholder independently including Planning, Tracking and Communicating progress, provide value added analytics, and reporting (scorecards/dashboards and executive level reporting)
• Lead and be the catalyst for change as requirements/priorities shift progress from planning to execution.

Required Qualifications, Capabilities, and Skills

• 8 or more years banking/financial services experience.
• Knowledge of Payment products and related regulatory landscape required
• Strong analytical and organizational skills.
• Experience with Data based decision making, leveraging data to support key messages, discreet use of data to maximum effect.
• Project Management and execution experience with ability to effectively manage multiple projects simultaneously with a demonstrated ability to meet and enforce deadlines.
• Ability to act independently and make proactive recommendations, with additional ability to work under pressure, deliver competing priorities, make decisions at the right time and prioritize effectively. Willing to take advice and escalate when needed.
• Experience in designing, delivering & presenting executive level content supported by strong Excel & PowerPoint abilities to develop compelling storylines in a short space of time.
• Able to both define and deliver to conclusion across multiple groups. Influencing upward and horizontally in a matrixed environment & leverages the organization to deliver results quickly.
• Intellectually curious: agile, inquisitive, diverse, confident to question the status quo, courage to challenge.

Preferred Qualifications, Capabilities, and Skills

• Prior business management or chief of staff experience ideal.

Required or Additional Information

• Visa sponsorship is not available for this position.
• Work schedules will vary within a full-time, 40-hour per week schedule.
• You must be willing to work during our operating hours, which may include evenings, weekends, and holidays.
• Specific information regarding work schedules will be provided by the recruiter.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.