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We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
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We are looking for a highly motivated individual to join our Products & Technology team in Toronto in the role of Application Support Analyst. You will be part of a growing product development team that delivers new and existing products and services within the Pensions group.
Application Support Analyst is a great career choice for anyone who enjoys thinking analytically and digging for evidence to answer questions and solve problems. If you’re the kind of person who wants to find the answer whenever you hear an interesting question, business analysis will be right up your alley.
As a member of this team, you will be responsible for:
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Elicit, document, and analyze business requirements, processes, and workflows
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Work closely with business stakeholders to understand their needs, objectives, and challenges
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Ensure that testing activities allow applications to meet business requirements and systems goals, fulfill end-user requirements, and identify existing or potential issues
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Contribute to the identification and escalation of gaps within the business requirements and testing scenarios that could impact testing
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Anticipate issues and make recommendations to mitigate risks; support ad-hoc analysis to identify the root cause of issues and resolve issues in a timely manner ensuring minimal disruption to stakeholders
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Extracting data from various source systems and data stores
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Participate in activities related to year-end system updates
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Recommend and implement solutions based on analysis of issues and implications for the business
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Understanding and communicating financial and operational impact of any changes
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Building and maintaining strong working relationships with multiple levels of clients, team, and partners
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Collaborating with IT and Business staff to recommend and develop solutions for identified business requirements and needs
To succeed in this role, you have:
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Post-secondary education / accreditation in job related field or related experience, as well as additional course work in pension administration (PPAC designation or progress towards PPAC designation)
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Good understanding of Pension Administration
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A track record of “thinking outside the box” and looking at a challenge through multiple lenses
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Experience of applying innovative solutions and working with business stakeholders to challenge the status quo, deliver solutions that tackle business problems and meet business requirements
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Knowledge of systems development life cycle, IT processes and ability to grasp complex technical concepts and translate it into business language
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Strong ability to manage multiple priorities, work under pressure to meet deadlines
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Experience in writing Non-Functional Requirements
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Strong analytical thinking skills with the ability to evaluate complex situations and synthesize relevant information
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Excellent communication skills and ability to share and exchange ideas with your team members and management
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High integrity and discretion to ensure the confidentiality of sensitive information
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Able to work independently and as part of a team
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Eagerness to constantly learn and update your skills in our cross-platform environment, and you like to share knowledge with others
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Knowledge and understanding SQL and database concepts will be an asset
As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.
From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.
