Job Description
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
An Agilent Field Service Engineer supporting Biomolecular, Genomics, and Cellular Analysis instruments will travel to customer’s laboratories to install, maintain, and repair the Agilent instruments. These instruments are critical tools in the research, development, and manufacturing for several key areas including Cell and Gene Therapy, Infectious Disease, Virology and Vaccine Research, Immunology, Immuno-oncology, and Immunotherapy, as well as Next Generation Sequencing, and Pre-Natal Disease Detection. The Biomolecular Service Organization is an evolving and fast-growing part of Agilent’s Customer Service Organization supporting these growing and exciting markets.
Job Requirement:
Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc
Responsibilities
You will be responsible for the on-site installation, maintenance, and repair of one or more products related to Cellular Analysis, Microarray Solutions, Automated Electrophoresis, Research Flow Cytometry, PCR/Real-Time PCR, Microplate Instrumentation, and Automated Liquid Handling.
These responsibilities include:
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Travel to and from customer locations to perform service. Travel may be local or require routine air travel.
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Installs and optimizes hardware/software/network products and configurations at customer sites.
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Diagnoses and resolves product performance problems.
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Performs maintenance and repair services.
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Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
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Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
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Maintain performance in a professional manner and in line with assigned metrics, processes, and procedures.
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Drive customer satisfaction through communication, attention to detail, proactive actions, and timely escalations as needed.
Qualifications
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Bachelor’s degree within the science or engineering field – e.g. chemistry, analytical, biomedical
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2+ years of experience in a similar position or experience as an end-user
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Experience with troubleshooting and problem-solving
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Experience with Agilent solutions is desired but not essential
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Verbal and written communication is clear, respectful, and timely
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You have a valid driver's license
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You have a valid passport
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Ability to travel up to 35%
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
The full-time equivalent pay range for this position is $63,200.00 - $98,750.00/yr CAD plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 25% of the TimeShift: DayDuration: No End DateJob Function: Services & Support
Top Skills
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
Customers trust Agilent for solutions that enable insights...for a better world.
