Bilingual Account Manager

Merchant Growth is Canada’s leading fintech provider of credit to small businesses. The company differentiates itself through a proprietary, technology-driven application process, advanced underwriting, and a highly focused servicing process. Our mission is to bring the most convenient and accessible financing experience to Canadian business owners.

We care about growing strong and capable teams with creative, collaborative people. Your peers at Merchant Growth have diverse backgrounds, skill sets, and experiences but share an established track record of driving significant business growth.

The company is seeking a high-performing and motivated full-time Bilingual Account Manager This is an excellent opportunity to step up into a sales role and bring innovative solutions to the team.  You will also have the opportunity to work with and learn from one of the strongest leadership teams in the industry, with a track record of successfully scaling teams and impacting rapid organizational growth. 

The Role

As a member of the Account Management team, this position interacts directly with existing customers to build lasting relationships and identify new financing opportunities. You will be maintaining outbound and inbound engagement with renewal customers and executing strategic outreach initiatives outlined by your manager. You will also be responsible for identifying and qualifying additional funding needs through various customer interactions, including proactive follow-ups and targeted outreach. This role requires consistently meeting or exceeding daily, weekly, and monthly activity metrics while maintaining a high standard of professionalism and persistence. Success in this position will require strong relationship management skills, effective communication, the ability to handle objections confidently, and a proactive approach to uncovering new business financing opportunities.

Duties & Responsibilities

• Actively seek out new opportunities for our internal customer base by offering business financing solutions.
• Consistently achieve or exceed daily, weekly, and monthly targets for calls, emails, and qualified opportunities created and funded.
• Develop relationships with internal customer base to identify revenue opportunities
• Respond to all/any incoming internal customer inquiries
• Coordinate, negotiate and prepare applications and funding terms
• Help develop and maintain a database of qualified leads, through referrals, telephone canvassing, cold calling, email and networking
• Maximize all opportunities in the process of closing a sale
• Execute the daily operational, day to day goals and priorities assigned by your manager.
• Adhere to company policies and understand procedures and concepts to of deal structure and strategy
• Provide excellent customer service to our clients and maintain high standards

Knowledge, Skills & Abilities Required

• Consultative approach to selling and comfortable with being on the phone all-day
• Strong ability to exercise own judgement and use discretion while working independently
• Knowledge of financial services market structures (lenders, aggregators, brokers, etc.)
• Knowledge of maintaining information in a CRM such as Salesforce and Salesloft
• Highly self-motivated and results-oriented with a strong focus on achieving goals and succeeding
• Organized and detail-oriented with an ability to be creative in customer sales generally and qualifying opportunities to further analysis and consideration
• Supervisory responsibility includes managing processes for successful lead generation of clients 
• Entrepreneurial attitude with an ability to work autonomously and as a part of a team in an agile and fast-paced environment
• Strong written verbal and communication skills
• Enthusiastic, passionate, humorous and compassionate with a strong desire to learn

Minimum Qualifications

• A diploma or a degree and/or a combination of relevant experience.

• Previous experience in sales, is required (2+ Years).
• Proficiency in speaking, reading, and writing French is required.

What We Offer

• Competitive Salary
• Comprehensive Group Health Benefits (Life, AD&D, Extended Health, Vision & Dental and Travel Insurance)
• Company-wide Lunch and Learns
• Monthly Team Events
• A Collaborative Team Environment

We thank all applicants for their interest; however, only selected candidates for further consideration will be contacted.