Manage a portfolio of print services accounts by responding to referrals, identifying new sales opportunities, advising customers on products/services, promoting cross-sells, executing CRM activities in Salesforce, and collaborating with account teams to maximize retention and revenue.
Some of what you will do:
The Account Consultant is charged with providing holistic Print sales service to customers. The Account Consultant will respond to referrals from multiple sales channels and respond to new business opportunities with a sense of urgency and with the goal of maximizing sales opportunities. The Account Consultant will manage a portfolio of customers that is aligned to an outside sales territory or alternate sales channel. Periodically, the Account Consultant may transition high value/high potential customers to Account Manager's or Senior Account Manager's in order to drive overall customer productivity. Likewise, the Account Consultant will help transition moderate spenders from the outside sales channel and assume day-to-day management of those accounts in order to maintain continuity for our customers.
Specifically, You Will:
- Directly interact with customers to provide suggestions on products and services to turn the customers goals into reality.
- Advise & promote customers (new/returning) of other offers and new lines of business & business services.
- Partnering with variety of vendors, customers, and retail stores for updates, follow-ups, and questions regarding projects.
- Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value.
- Identify new sales opportunities with clients and work to grow share of wallet with assigned customers.
- Partners with a Account Specialist, Account Manager, and Senior Account Manager teams (or other functional sellers to maximize sales opportunities.
- Respond to referrals within a Service Level Agreement goals to maximize sales opportunities for the business.
- Maximize account retention by providing service support that exceed customer expectations.
- Expand share of wallet with customers by supporting business strategies that enable print & promo sales.
- Execute Customer Relationship Management activities in salesforce.com.
Some of what you need:
- Post Secondary education in related field (Sales, Marketing or Business Administration).
- Proficiency in French language is required.
- Inside Sales /Account Management background.
- Financial acumen to deliver on business goals.
- 2-5 years sales experience and extensive customer service experience required.
- 1 + years of print sales experience preferred.
Physical demands/working conditions:
Remote
Some of what you will get:
- Base salary plus commission
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more…
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the TeamAbout the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
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