Support Account Managers and Trade clients through the sales lifecycle: handle client engagement, process quotes and transactions, maintain CRM, coordinate logistics and returns, assist with sales outreach and collateral, and help optimize sales processes and team administration.
Hi there, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time, it’s not easy — it requires solving challenging, meaningful problems. This is where you come in, as the B2B Sales Assistant, you’ll be responsible for working directly with the Account Managers to support both inbound and outbound sales initiatives and drive top-line revenue objectives with a customer-obsessed mindset.
Why We Need You:
You’ll be the behind-the-scenes champion, supporting our Account Managers and Trade clients, from interior designers to architects, with thoughtful service and genuine enthusiasm. Whether it’s helping a designer find the perfect swatch, assisting with CRM tasks, or coordinating with logistics to ensure smooth delivery, you’ll bring clarity and confidence to every interaction.
We’re building a team that thrives on collaboration, mutual support, and continued growth. You won’t just be helping our customers, you’ll be helping shape how our B2B Sales function scales and evolves. If you’re detail-oriented, customer-obsessed, and excited by the idea of contributing to a fast-growing, design-forward brand that believes in doing things differently, then we can’t wait to meet you.
About the B2B Sales team:
The B2B sales team runs our Pro Program. This is the team that sells to clients who are looking to furnish large multi-unit complexes, corporate dwellings, OR office spaces. This team has been on a steady growth path; every year, their revenue impact has increased.
You’ll work alongside a team of Account Managers, fellow Sales Assistants, and Account Development Representatives, reporting to the B2B Lead Sales Assistant.
We are a hybrid team; you'll be in the office three days a week, including Tuesday (All of the local team is in the office). Outside of in-office days, you'll be required to be in the office for client meetings and events, including seasonal after-hours events.
What You'll Do:
Account Support & Client Interaction
- Client Engagement: Handle incoming and outgoing B2B Managed Account contacts with a professional, sales-focused approach.
- End-to-End Support: Guide customers through the entire purchase lifecycle, providing presale consultations, design solutions, product recommendations, and after-sales support.
- On-Site Hosting: Meet with clients face-to-face in the Article HQ Atrium to represent the brand and support the sales process. Check it out here!
Sales Operations & Deal Execution
- Pipeline Acceleration: Support deal conversion and account growth by providing prompt, thorough assistance to the Sales Team and our customers.
- Transaction Management: Process quotes, sample/swatch requests, detailed invoices, and sales transactions.
- Sales Outreach: Collaborate with Account Managers and Account Development Representatives (ADRs) to develop and execute outbound sales sequences.
- Collateral Coordination: Partner with cross-departmental teams to produce high-quality sales collateral (such as product decks) under tight deadlines.
Cross-Functional Logistics & Quality
- Delivery Coordination: Communicate clearly with the Logistics team to ensure smooth, on-time delivery services.
- QA & Returns: Work closely with the Returns and in-house Quality Assurance teams to resolve product reliability issues, returns, or replacements efficiently.
CRM & Team Administration
- CRM Management: Maintain data integrity through daily CRM upkeep and administrative tasks.
- Process Optimization: Help develop and refine sales team best practices regarding the CRM, sales processes, and other internal systems.
Who You Are:
Experience & Qualifications:
- Background: 2+ years of experience in specialty sales, customer service, or account support. Experience in furniture retail is a major asset.
- Tech Skills: Proficient with G Suite, Microsoft Office Suite, or equivalent productivity software.
- Compliance: Legally authorized to work in Canada and able to complete a criminal background check.
Sales Passion & Drive:
- Career Growth: Eager to launch or advance a career in B2B sales, with a strong desire to build business development and account management skills.
- Mindset: A self-starter who takes immense ownership of their work and is highly motivated to learn, grow, and excel.
Execution & Collaboration:
- Problem Solving: Confident when navigating problems and capable of delivering high-touch service to high-priority corporate clients with elevated expectations.
- Pace & Priority: Excellent time management skills with a proven ability to prioritize tasks, meet tight deadlines, and thrive in a fast-paced environment.
- Team-First: A collaborative team player who naturally supports peers daily to drive collective, team-wide success.
Perks & Benefits:
Wealth:
- The salary range is $45,000 to $51,000
- Starting salary is determined by your transferable skills, knowledge, work experience, and the hiring team’s budget, which is based on business needs, market compensation data, and internal equity
- We believe in Winning Together. When Article hits its annual financial goals, eligible employees will receive a cash bonus
- 4% RRSP matched contributions through Wealthsimple
Life:
- 15 vacation days*
- 6 well-being (sick) days
- 1 Inclusion and Diversity Day
- Hybrid work with 3 days a week in the office
- Work remotely (anywhere in the world) for up to 3 weeks
Total Health:
- Excellent extended health and dental benefits packages
- $1000 health/lifestyle spending account* for your total physical and mental well-being
- TELUS Health App
- Mental Health Assistance/Counseling
- Virtual medical appointments
Office Space:
- The Article HQ is a converted warehouse, with an open accessible layout, where you can work from an Article sofa, collaboration spaces, or a private meeting room
- Standup desks can be requested
- Well-stocked kitchens filled with snacks, premium coffees, and teas (and ALL the milks)
- Onsite fitness equipment, change rooms with showers (towel service), and indoor secure bike storage
- A dog-friendly office. If you have a well-behaved, well-socialized pup, they’re welcome too
Extra:
- 45% discount (15% for friends and family, too) on our whole product offering
*Prorated
About
Hi there, we’re Article. 👋 Since 2013, we’ve been redefining the furniture industry one sofa at a time. Where we’re based: HQ: Vancouver, BC Asia HQ: Ho Chi Minh City, Vietnam Fulfillment centres: Calgary, Jacksonville, Richmond, & Patterson Retail Stores: Vancouver (open), San Francisco, Bellevue & Toronto (opening soon), with more locations opening in 2027.
Article Vancouver, British Columbia, CAN Office
Vancouver, Canada
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