Associate User Researcher

In this role, you can expect to:

Key Accountabilities:
• Support senior researchers with planning and running user research studies.
• Help prepare research materials such as discussion guides, screeners, surveys, and test scripts.
• Conduct user interviews, usability tests, and feedback sessions.
• Assist with recruiting participants and coordinating research sessions.
• Take notes, organize observations, and capture research data accurately.
• Analyze research findings and help identify patterns, themes, and user pain points.
• Summarize insights into reports, presentations, or other shareable outputs.
• Work closely with designers, product managers, and other stakeholders to share findings.
• Support inclusive research practices by helping engage a broad range of users.
• Maintain research documentation, repositories, and project tracking materials.

To be successful in this role, your background includes:

• Masters or equivalent schooling in a relevant field such as Cognitive Psychology, Human Factors, or similar programs.
• Education background in a HCI, UX, or a research related field.
• Knowledge of qualitative user research and analysis methods.
• Competency in quantitative user research and data analysis methods such as descriptive statistics.
• Strong understanding of best practices in User Experience and Game Design.
• Excellent written and oral communication skills, persuasiveness, and the ability to make group presentations.
• Ability to switch between multiple projects.
• Familiarity with data.
• Survey scale design.
• Generative research.
• Data visualization.

Our success is due to the hard work of our people. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more. Here’s a look at some of the support we provide our people:

• Extended Health Coverage: effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.
• DEIB Benefits: DEIB is important to us and to our people - that’s why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.
• Flexible Spending Accounts: our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.
• RRSP Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.
• Commuter Benefit: we believe in the power of in-person collaboration, and want to support you in making it work for you! We provide a flexible, monthly cash allowance to help cover the costs of transit, parking, or even personal logistics like childcare and pet care.
• PTO and Parental Leave: we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.
• Employee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.
• Telus Virtual Health: we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home.
• Learning and growth: We encourage people to grow both personally and professionally, and support this through regular lunch & learns and an education stipend.
• Pay transparency: We share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion.
• Cool spaces: Our offices are in Vancouver, Montreal, Los Angeles, and San Francisco. Whether it’s summers on the rooftop patio in Downtown Vancouver, or watching the fireworks in Montreal’s South Shore - we want our people to feel like their time spent in office is worthwhile!
• Giving back: Kabammers have a dedicated paid day off every year to volunteer to a cause close to their hearts. Some teams even band together for group volunteer days off-site!