Position Summary
We are seeking a Level 1 Associate Technical Support Analyst to join our global support team and provide first-line support for our Document Automation clients. You will leverage your technical knowledge and communication skills to troubleshoot issues, guide users, and ensure a high level of customer satisfaction. This is an exciting opportunity for someone early in their career who is a self-starter eager to dig in and grow!
Key Responsibilities
- Serve as the first point of contact for Document Automation support across North America and Europe.
- Troubleshoot technical issues related to integrations (e.g., Dynamics 365, Salesforce, SharePoint, SSO, e-signature tools).
- Manage ticket queues and meet SLAs.
- Maintain strong client relationships through proactive communication.
- Contribute to internal and client-facing documentation.
- Escalate unresolved issues as needed.
- Provide updates on system availability.
Required Qualifications
- 1+ years of experience in technical support within a SaaS or software environment.
- Strong proficiency in Microsoft Word and Office.
-Hands-on experience with Dynamics 365, Salesforce, or SugarCRM.
- Foundational knowledge of web technologies: IIS, JavaScript, XML, JSON.
- Bilingual: Business fluent in English and French
- Strong organizational skills.
-Customer-first attitude
-Self-Starter, Self-Motivated
Nice to Have
- Familiarity with DocuSign, Adobe Sign, etc.
- Knowledge of SSO.
-Experience with SharePoint Online.
Location
Terrebonne, QC. Hybrid 2 days per week from our office.
100-1562 rue Nationale
Montreal, Quebec
J6W 0E2
About Experlogix
Experlogix helps organizations transform and automate complex processes with powerful CPQ and document automation solutions. Our Document Automation platform supports robust integrations including HTTP, SMTP, MS SharePoint, MS Dynamics 365 (F&O, BC), Salesforce, SugarCRM, SPW, and Single Sign-On (SSO). We also support e-signature tools like Adobe Acrobat Sign, DocuSign, OneSpan, Sertifi, and ConsignO Cloud.
Find Your Passion at Experlogix!
At Experlogix, we strive to create a culture of dedicated and engaged team members with a strong organizational commitment. We emphasize growth and place people in careers, not jobs, with opportunities to grow personally and professionally. Our purpose is to fuel your passion through rewarding careers and opportunities! See why we were named a Top 10 Dynamics Marketplace solution by Microsoft and as one of the best software and service companies in the Silicon Slopes!
Our Company
Celebrating it’s 20th year anniversary, Experlogix is a global leader in Configure, Price, Quote (CPQ), eCommerce and Document Automation technology, specializing in fully integrated solutions for the Microsoft Dynamics, Salesforce, and SAP platforms. We have physical offices in the US, Canada, Belgium, Ireland and the Netherlands and remote team members worldwide.
