Capital One Logo

Capital One

Associate, Process Manager

Posted 3 Days Ago
Be an Early Applicant
Hybrid
Toronto, ON
Entry level
Hybrid
Toronto, ON
Entry level
As a Process Manager, you'll develop and improve business processes, collaborate with departments, and apply Lean/Six Sigma methodologies to enhance customer experiences.
The summary above was generated by AI

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Associate, Process Manager
Associate, Process Manager
Must include your cover letter, resume and unofficial transcript in one PDF document in the attachment section when you create your profile to apply.
About Capital One Canada.
For over 20 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people - in our customers, in our associates, and in talent like you!
About the Team
Our Process Managers are deployed across all areas of the business - Fraud, Customer Acquisitions, Payments and more - and have a huge impact on ensuring we are consistently keeping our customer promises and solving complex problems to help make us more efficient. You're guaranteed to be part of a smart, talented team of people responsible for creating and enhancing processes that aim to deliver excellence to your customers in every interaction.
About the role
As a new Process Manager, you'll join the Process Manager Development Program (PMDP), which takes place over your first year with us and involves hands-on training, implementing Lean/Green Belt methodologies across two projects and presenting your work to senior leaders. You'll also get to join fun social networking events and connect with other Process Managers across the business.
We're driven by what our customers want, and how to make their lives simpler. We're always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we'll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.
Be ready to join a community who see the customer first, and want to use their skills to make a difference.
Your Responsibilities:
Manage improvement of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers
Leverage your process knowledge and stakeholder collaboration to measurably improve outcomes by helping to launch exciting projects such as; new product, digital features, automation and digital transformation
Collaborate with various departments (such as our agile software studio and our data scientist team) to develop and execute effective and efficient processes
Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives
Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma
Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated
Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes
Basic Qualifications:
Students who have or will be graduating in 2024 from an undergraduate degree or graduates of Masters' programs from an accredited University
Preferred Qualifications:
Completed a Bachelor's degree in Engineering, Commerce, Business Administration or a related field
Excellent strategic thinking, structured problem-solving skills and superior analytical skills
Familiarity with Lean/Six Sigma/Process Improvement tools & methodology
Experience in basic coding and/or data visualization (e.g. SQL, Tableau). If you know how to write code and pull data, that's awesome. If not, don't worry as long as you have an interest in it and aptitude for learning it
Experience working and collaborating in teams
Fluency in both English and French languages a strong asset
Working at Capital One.
Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
Live well-physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year-and much more-you'll discover that Capital One is committed to helping you live your best life.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Top Skills

Lean
Six Sigma
SQL
Tableau

Similar Jobs at Capital One

11 Hours Ago
Hybrid
Toronto, ON, CAN
Mid level
Mid level
Fintech • Machine Learning • Payments • Software • Financial Services
The Process Manager will enhance processes, improve customer experience, and collaborate in an agile environment while leveraging data and various process improvement methodologies.
Top Skills: Business Process ManagementLeanSix SigmaSQLTableau
Yesterday
Hybrid
Toronto, ON, CAN
Senior level
Senior level
Fintech • Machine Learning • Payments • Software • Financial Services
The Manager will lead a Controls Testing team, improve testing methodologies, and strengthen controls while ensuring effective risk management and compliance.
Top Skills: AuditComplianceGovernanceProject ManagementRisk Management
4 Days Ago
Hybrid
Toronto, ON, CAN
Senior level
Senior level
Fintech • Machine Learning • Payments • Software • Financial Services
As a Manager of Compliance, you will provide regulatory advice, ensure business strategies comply with regulations, and manage compliance programs.
Top Skills: Canadian Banking LegislationCompliance ProgramsRegulatory Frameworks

What you need to know about the Vancouver Tech Scene

Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account