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Freelancer.com is the world's largest freelancing and crowdsourcing marketplace by the number of users and projects. We connect over 75 million employers and freelancers globally from over 247 countries, regions, and territories. Our platform allows individuals and businesses to connect with skilled professionals to get work done.
As part of our Enterprise division, you will be working with some of the largest and most prestigious companies in the world, including many Fortune 500 companies. This is an exciting opportunity for a driven and talented individual to join our team in a role that offers significant potential for growth and career development.
This is a full-time role based in our Vancouver Office. You'll be providing top-notch service to our enterprise clients, helping them to navigate and leverage our platform for their large-scale projects. We are looking for a passionate individual who excels in client relationship management and is excited about contributing to the growth and success of our enterprise clients.
Responsibilities:
Client Relationship Management: Build and maintain strong relationships with Fortune 500 and other high-profile clients, acting as the main point of contact for inquiries and requests, and providing customized solutions.
Product Knowledge and Communication: Stay up-to-date with Freelancer.com's products and services, educating clients by effectively articulating complex information to a variety of technical and non-technical users.
Account Growth: Identify upselling and cross-selling opportunities within the existing client base, develop account growth strategies, and achieve and exceed revenue targets for assigned accounts.
Issue Resolution: Identify transaction blockers and assist in unblocking them, working with internal teams to resolve any problems or disputes to the satisfaction of the client. Solve issues using a variety of different mediums, including email, chat, and phone.
Documentation and Compliance: Ensure and maintain compliance with regulatory requirements and internal policies.
Customer Acquisition: Turn exceptional customer service into opportunities for acquiring new clients.
Time Management: You will be managing accounts globally, so the ability to work flexible hours to accommodate different time zones is essential.
Minimum Qualifications:
● Exceptional English communication skills - written and verbal.
● Detail-oriented and process-driven.
● Strong analytical and problem-solving skills.
● Ability to work in a fast-paced dynamic environment.
● Excellent personal and customer service abilities.
● Ability to multitask efficiently.
● Experience working with KPIs or targets.
● Self-starter with minimal supervision required.
● At least 2-3 years of experience in Customer Success or Account Management, or 1 year of experience as an Enterprise Account Manager in a related field.
Nice-to-haves:
● A degree/diploma in business/marketing/communications, or any related discipline.
● Interest in tech and the startup community.
● Experience in a customer-facing sales and/or support role, particularly via phone, email, and chat.
● Experience with web-based businesses.
Benefits:
● Fast-track your career growth: Our meritocratic culture is known for promoting from within and producing industry leaders in tech.
● Engaging Weekly Town Halls: Participate in global presentations and open Q&A sessions with our CEO.
● Regular fun events: Enjoy various social events, including hackathons and team-building activities.
Why Join Us:
● Impact: Everything we do contributes to improving the lives of our users on a global scale. Our mission is to provide one billion jobs.
● Career Advancement: We offer significant opportunities for career growth, including pathways to senior roles within the company.
● Exciting Work Environment: Enjoy the perks of working in tech - a fun atmosphere, smart people, an awesome office, fully-stocked kitchens, and more.
Compensation: A base salary of $55,000 CAD, plus commission based on performance metrics.
Location Requirement: Must be located in Vancouver or nearby and able to work in our office full-time.
Help us shape the future of work and scale our platform to 100+ million users while growing your career and making a real difference in the world.
