Associate Cloud Operations Technician

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable; we're creating a place where amazing career moments are made possible.
Position Overview
Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for an Associate Cloud Ops Technician to join the Cloud Services Team, which will ensure seamless delivery and security of cloud services for clients by configuring, maintaining, upgrading, and troubleshooting systems.
What You'll Do

• Liaise with Development, Support, and Implementation to provide the best possible experience to our clients.
• Create documentation for policies and procedures used in the department for software installations, server configurations, or troubleshooting.
• Work closely with other Cloud Services groups to resolve issues or help with configuration changes/testing.
• Work in SQL performing activities like database backups, restores, and running scripts.
• Perform other duties as assigned by the immediate manager or the management team.

We're Excited to Learn More About You
Your experience should include:

• 3+ years of technical support experience in a Windows domain environment, including troubleshooting simple to complex software/hardware issues.
• This role operates across Tuesday-Saturday 10:30 PM CT - 7:00 AM CT (overnight shift)
• Experience with Microsoft Windows Server and desktop operating systems.
• Working knowledge of scripting for administrative tasks (VB Script, PowerShell, or Command Line batch files), additional Microsoft products, including SQL Server Management Studio
• Working knowledge of TCP/IP and network troubleshooting
• Highly organized with excellent time management skills
• Excellent written communication skills
• Associate degree in Information Technology, Information Systems, or related field; or equivalent experience

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:
o Medical, Dental, and Vision Coverage
o Holiday and Vacation Time
o Health & Wellness Days
o A Bonus Day for Your Birthday
Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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