AppOps, Lead

AppOps, Lead

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos and high-performance application developers? We want to hear from you.

We are seeking an experienced Technical Lead to take ownership of our application operationalization efforts. This role is for a seasoned professional with a deep understanding of cloud platforms, automation, and Infrastructure-as-Code (IaC) within an Agile environment. You will lead the charge in optimizing and scaling applications, driving operational excellence, and ensuring secure, reliable, and efficient application delivery.

You'll be responsible for:

• Leading the operationalization and stability of an e-commerce application, ensuring seamless deployment, monitoring, and management. Implement and oversee processes that enhance the reliability, scalability, and performance of the application.

• Providing strategic technical direction to the AppOps team and developers, Mentor and guide team members to foster a culture of continuous improvement, collaboration, and innovation.

• Leading optimization initiatives by leveraging comprehensive monitoring, diagnostic tools, and analytics. Use data-driven insights to proactively address potential issues.

• Developing, managing, and provisioning cloud infrastructure using IaC tools (Terraform, Ansible, Chef, etc.) to support application scalability and automation.

• Managing and optimizing the use of cloud-native tools, including server-less architectures, microservices, and managed services, to support scalable application operations.

• Leading the development and implementation of automation solutions that reduce manual interventions, such as self-healing and auto-scaling systems, streamlining cloud infrastructure and application management processes.

• Collaborating with development, operations, and security teams to embed security best practices into all aspects of the application lifecycle, including CI/CD pipelines and IaC.

• Leading the management of application and infrastructure certificates, ensuring they are kept up to date and secure. Oversee vulnerability management processes, including scanning, assessment, prioritization, and remediation to maintain a robust security posture.

• Working closely with developers to implement deployment strategies that ensure little to no application downtime, including canary deployments, blue-green deployments, and rolling updates. Ensure robust rollback and failover procedures are in place.

• Leading the design and implementation of automated post-implementation verification (PIV) processes to ensure the stability and functionality of applications after each release. Collaborate with QA and development teams to automate end-to-end testing and validation.

• Instilling a sense of ownership for applications, features, and services across the team, driving accountability throughout the software development lifecycle.

• Establishing and tracking key application (KPIs, SLI, SLO, SLA) and Customer Experience metrics to ensure operational excellence and inform continuous improvement efforts.

• Working alongside technical document writers to create and maintain comprehensive documentation for systems, automations, and operational processes. Ensure knowledge is shared across teams to build a resilient operational environment.

• Leading on-call support for critical application operations to ensure 24/7 availability and quick resolution of incidents.

You bring:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• 5-8+ years of experience in AppOps, DevOps, or SRE roles, with at least 3-5+ years in a technical leadership capacity overseeing large-scale, cloud-based applications.

• 5-8+ years of experience leading Agile and DevOps transformation within teams, driving continuous integration, continuous delivery (CI/CD), and Infrastructure-as-Code (IaC) practices.

• 5-8+ years of expertise in driving cross-functional teams (developers, SRE, QA, security) to deliver highly available, scalable, and resilient applications.

• 5-8+ years of experience in Infrastructure as Code (IaC) and automation technologies (Terraform, Ansible, Chef, Pulumi) and ability to guide teams in adopting best practices.

• 5-8+ years of experience with SRE principles and practices, including SLAs, SLOs, and error budgets, to drive operational excellence and reliability.

• Proven track record in designing and implementing monitoring, alerting, and observability frameworks using tools like Prometheus, Grafana, ELK, Dynatrace, and Splunk to ensure proactive issue detection and resolution.

• Proficiency in programming languages (Java, Python, YAML, Go etc.)

• Ability to mentor and develop engineering talent, fostering a culture of continuous improvement, automation, and end-to-end ownership of services.

• Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity.

• Certifications in relevant cloud technologies and automation tools (e.g., Azure, AWS, Kubernetes, Terraform) are a plus.

• Certifications in cloud technologies and automation tools are a plus.

Nice to have:

• Microsoft Certified: Azure Administrator Associate (or similar across AWS, GCP, etc.)

• Certified Kubernetes Administrator

• Site Reliability Engineering (SRE) Certification

• Terraform Associate Certification

• ITIL Foundation

Interac requires employees to complete a background check that is completed by one of our service providers.  We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check

How we work
We know that exceptional people have great ideas and are passionate about their work.  Our culture encourages excellence and actively rewards contributions with:
Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
Core Values:  They define us. Living them helps us be the best at what we do.
Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
Education: To ensure you are the best at what you do we invest in you

Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.

Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.