Analyst, Customer Operations

Named #4 startup in Canada for 2024, Hiive is a fintech/marketplace startup connecting buyers and sellers of stock in venture-backed pre-IPO companies🚀. Thanks to our industry-leading technology and best-in-class capital markets team, we are home to the fastest-growing marketplace for the stock of “unicorns” on the planet. As a profitable and rapidly growing business backed by US venture capital investors, we are seeking to scale our high-performing team.

Interested in learning more about life at Hiive? Check out our careers page to see how you can grow with us!

Hiive is transforming how private market transactions happen, and as an Analyst, Customer Operations, you'll be at the heart of that transformation. You’ll work directly with founders, employees, and investors looking to transact in the private markets, helping them navigate the platform, the selling process and transaction execution with confidence and ease.

This role will blend client support, operations, and elements of capital markets. It is perfect for someone who is customer-obsessed, highly organized, and excited to learn the inner workings of secondary transactions and private markets.

In this role, your responsibilities will include:

• Being the first line of support for Hiive’s customers, responding via live chat, email and phone to provide timely guidance, answer product questions, and resolve issues.

• Driving a seamless customer experience, ensuring sellers feel informed and empowered through the end to end selling process.

• Supporting sellers through the full transaction lifecycle, from listing to closing, coordinating internally with the Capital Markets and Execution teams to ensure an excellent liquidity experience.

• Being a champion for Hiive’s sellers, sharing feedback, shareholder insights, and market opportunities with Product, Capital Markets, and Private Capital Solutions to foster continuous improvements.

• Helping scale the Customer Operations function by contributing to process improvements, documentation and playbooks.

• Supporting lead generation and outbound communication initiatives for potential sellers, including outbound outreach and engagement follow-ups.

• Developing expertise in the secondary market for pre-IPO stock, understanding the role of Hiive and the unique needs of sellers transacting in this space.

The ideal candidate will:

• Have 1–2 years of experience in a client-facing, support, sales, or operations role, bonus if in fintech, marketplaces, capital markets, or SaaS.

• Be a clear and empathetic communicator, comfortable working with both internal teams and customers.

• Be a fast learner with strong technical aptitude, excited to dive into new systems and tools.

• Have outstanding organizational skills, able to manage multiple workflows and ensure follow through.

• Be naturally curious and proactive, always looking for opportunities to improve the customer experience and internal processes.

• Show a strong bias for action and ownership, with a track record of initiative and accountability.

• Be excited about private markets, fintech, and playing a foundational role in a fast-growing startup.

• Have an academic background in finance, economics, or a related field or a genuine interest in learning the ins and outs of private equity transactions.

Compensation, Benefits, & Perks:

• Highly competitive salary commensurate with experience and contribution.

• Opportunity to participate in ownership of a rapidly growing early-stage startup through our employee stock option plan.

• Comprehensive 100% employer-paid health and dental premiums, a health and personal spending account.

• A dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.

• Enjoy a $20-per-day commuter benefit for every day you work in our Vancouver HQ.

• An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Hiive Womens’ Network events.

• Significant opportunities for growth into team leadership and management roles.

• Entrepreneurial culture and a small and dynamic team.

• Sponsorship, immigration, and relocation for exceptional candidates.

Hiive is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.