At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
ALM Solutions Architect
Iron Mountain is seeking a highly skilled and motivated pre-sales Solutions Architect to join the Commercial Team of our Asset Lifecycle Management Business Unit. As a Solutions Architect, you will be at the forefront of driving innovation and designing cutting-edge solutions for our clients, with a strong focus on hardware asset management services and end-to-end workplace IT solutions. You will be a subject matter expert in all areas of lifecycle and supporting services enabling technologies and tooling (device lifecycle management/DaaS, device configuration, disposal services, break/fix) in an ITIL framework. If you are a creative problem solver with a passion for technology and a track record of delivering exceptional results in the realm of IT service solutions, we invite you to be a key player in shaping the future of our client's success. As part of the Services pre-sales team, the ALM Solutions Architect is responsible for the detailed assessment of customer requirements, development of service design, and cost calculations. Join us in creating a positive impact and driving business growth through transformative solutions.
Responsibilities:
Client Engagement: Collaborate with sales and account management teams to understand client requirements and challenges, developing comprehensive technical and service solutions that specifically address their hardware asset management, end user device, and broader workplace IT objectives. Maintain a presence with customers, develop/participate in customized demonstrations, detailed discovery, business process analysis, technical project management, and development of large RFP responses for these specialized services.
Solution Design: Develop innovative and cost-efficient end-to-end solution & service designs (technical, operational, commercial), involve vendors and external partners where appropriate with a particular emphasis on hardware lifecycle management, end user device deployment, and workplace IT infrastructure. Design against customer needs and requirements while demonstrating profitability for Iron Mountain..
Proposal Development: Participate in proposal development, providing technical expertise, scope definition, and cost estimation to support the sales team in winning new business opportunities related to hardware asset management and lifecycle management. Synthesize and communicate solutions into client-facing proposals, RFx responses, contracts, and SOWs.
Technology Expertise: Stay up-to-date with the latest industry trends, technologies, and best practices in hardware asset management, DaaS, and workplace IT solutions, leveraging this knowledge to recommend suitable solutions for client needs.
Stakeholder Management: Work closely with stakeholders, including clients, product managers, engineers, and external partners, to ensure effective communication and alignment throughout the project lifecycle. May interact with external vendors to develop and leverage relationships to build creative solutions and improve delivery capabilities for hardware-centric services. Responsible for assisting in technical and pre-sales activities to help achieve revenue growth objectives for the ALM business unit.
Project Oversight: Oversee the implementation of proposed solutions, working closely with project managers and technical teams to ensure successful project delivery on time and within budget, particularly for hardware asset management and end to end workplace IT projects. Maintains consistent, timely, and high-quality management reporting as outlined by ALM leadership.
Risk Assessment: Identify potential risks in proposed solutions and develop mitigation strategies to ensure successful project outcomes, with a focus on hardware and service delivery complexities.
Post-Implementation Support: Based on the service design, summarize and outline requirements for transition & transformation. Provide post-implementation support to clients, addressing any technical issues or concerns and ensuring customer satisfaction.
Key Skills, Requirements and Competencies:
Bachelor’s Degree – Business / Technical preferred
5+ years of Technical and Pre-Sales experience
Travel at least 25% per month, with fluctuations as high as 50% in a month a few times per year
Strong knowledge of IT Asset Management solutions, specifically regarding hardware lifecycle (procurement, deployment, refresh, disposition) in both corporate end-user and data center environments.
Proven experience with Device as a Service (DaaS) models and their implementation.
Good knowledge of cross functional services (governance, service management, ITIL, etc.)
Preferred: Pre-sales experience in service or outsourcing industry
Strong knowledge of the IT Hardware market sector, including vendor landscapes and emerging technologies. Very good understanding of the market, competition & market pricing
Technical Expertise: A strong background in designing and implementing complex B2B solutions, including comprehensive hardware asset management, DaaS, and system integration within workplace IT environments.
Industry Knowledge: Familiarity with B2B services, IT service management, help desk, Service Now, and relevant enterprise systems and solutions, with a strong understanding of how these integrate with hardware asset management and DaaS.
Communication Skills: Excellent communication and presentation abilities to convey complex technical concepts related to workplace IT service to both technical and non-technical stakeholders.
Analytical Thinking: Strong problem-solving skills and the ability to analyze complex business requirements to design innovative and efficient solutions for hardware lifecycle and workplace IT challenges.
Collaboration: Proven experience working collaboratively with cross-functional teams, including sales, product management, engineering, and external partners, to deliver customer-centric solutions for hardware-related services.
Project Management: Experience in project management methodologies and the ability to manage multiple projects simultaneously, including those with significant hardware and service delivery components.
Customer Focus: A customer-centric mindset with a passion for delivering solutions that exceed client expectations in managing their IT hardware and workplace IT services.
Adaptability: Willingness to adapt to changing technologies, business needs, and market trends within the rapidly evolving hardware and service landscape.
Competencies:
Business Acumen: Ability to understand clients' business objectives and align technical solutions accordingly, particularly for hardware investment and operational efficiency.
Innovation: Constantly seeking new ideas and approaches to improve and enhance solutions and processes
Integrity: Upholding high ethical standards and maintaining client trust and confidentiality.
Team Player: Collaborating effectively within the organization to achieve common goals.
Experience in detailed discovery and business process analysis for IT hardware and workplace solutions.
Strong written and verbal communications skills with the ability to clearly express a business solution.
Strong problem-solving abilities with the ability to clearly understand a client’s business problems and then demonstrate solutions to those problems, particularly concerning hardware and workplace IT.
Ability to organize and manage multiple priorities.
Strong impact and Influence skills.
Analytical and financial fluency, especially concerning hardware Total Cost of Ownership (TCO) and ROI.
Presentations and verbal communications to diverse groups.
Word, Power Point, Excel & Outlook proficiency.
