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We’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
In just five years, we’ve partnered with over 6,000 brokers and enrolled over 140,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we’ve maintained an NPS of 91 and a client retention rate of 93%, and we’ve helped brokers grow on average >100% since partnering with us.
It’s an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 70 to 90 in the last year. Most recently, we’ve raised a Series B from leading investors who share our ambition.
Join us: we’re always on the lookout for sharp, talented, empathetic teammates.
Summary
Spark is hiring an Agency Account Specialist who is fluent in Spanish to support our expanding network of partners and ensure our small/mid-sized agencies have the guidance they need to thrive. This role is ideal for someone who excels at managing high volumes of clients while providing top-tier service and support. You’ll be responsible for onboarding, engaging, and retaining a large portfolio of agency partners, ensuring they maximize the value of Spark’s offerings.
What You'll Do
- Manage a high volume of small to mid-sized agency accounts, ensuring successful onboarding and ongoing engagement.
- Serve as the primary point of contact for agency principals and their top agents, addressing their needs and resolving concerns efficiently.
- Drive daily active usage among agency partners by proactively engaging and guiding them through Spark’s products and services.
- Maintain a deep understanding of Spark’s offerings and effectively communicate their benefits to agency partners.
- Adapt to evolving internal workflows and external agency dynamics to ensure optimal partner experience.
- Identify trends, challenges, and opportunities within your portfolio to enhance partner satisfaction and retention.
- Collaborate cross-functionally to streamline processes, improve service delivery, and drive long-term engagement.
- Monitor and proactively address risk factors to minimize churn and enhance agency Net Promoter Scores (NPS).
What You'll Have
- 2+ years of experience in account management, customer success, product support or a similar client-facing role.
- Strong organizational skills with the ability to manage multiple accounts while maintaining attention to detail.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to quickly learn and adapt to new systems, workflows, and agency needs.
- Experience working in a fast-paced, high-growth environment where flexibility is key.
- A passion for delighting customers and helping small businesses grow.
- Spanish Fluency
Nice to Haves
- Proficiency in CRM software & Google Sheets
- Previous experience in a startup or tech-driven environment.
- Ability to present and influence effectively across various organizational levels.
- Spanish fluency is a plus.
- Medicare knowledge is a plus.
Compensation
Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.
Base Salary
$70,000—$85,000 USD
Why you should join our team
By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.
We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:
- Equity compensation
- Health care, including dental and vision through our PEO Sequoia
- Flexible work location; co-working available
- 401k
- Paid Time Off
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- Paid Parental Leave
- Up to 12 weeks for birthing parents
- Up to 8 weeks for non-birth parents
- 11 paid holidays
- 2 week sabbatical at 5 years of employment
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
Compliance
Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.
Furthermore, for security and compliance requirements, we’re unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.
At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
