Aftersales Post Production Analyst Engineer

Description
Hybrid: This position requires being onsite to attend business on Tuesday, Wednesday and Thursday only.
Role:
This is an exciting opportunity to work in a dynamic environment with projects for past models parts, creating, elaborating and implementing solutions that will support to continue generate CCA (Customer Care & Aftersales) revenue and consequently attending our customer's needs. Our primary objective is to have them available, attending CCA parts specifications, helping to create the best customer experience in the industry.
We achieve this goal by considering the customer's needs in everything we do. If you are an exceptional professional who is willing to perform above and beyond to wow our customers and gain their lifelong loyalty, we need you on our team!
The position demands a considerable amount of energy, creativity, & drive for results initiatives.
What You'll Do (Responsibilities) :
Aftersales Post-Production Service Parts Engineer deliverables:

• Manage the engineering deliverables and participate in cross-functional team projects to support CCA customer retention and profit goals.
• Develop, document, and resolve service issues and business case analysis.
• Analyze and resolve service engineering changes, deviations, suggestions, and customer inquiries.
• Investigate supersession and de-proliferation opportunity of existing service parts.
• Maintain written/oral communications, build relationships, and represent GM in business meetings.
• Assist Service Engineers in developing service strategies and Subsystem Service Plans.
• Provide support for other teams including:
  • Service Parts Information, PartsTech, Purchasing, Supply Chain Management, Pricing, Brand Quality, Designing Engineers, Materials Engineers, Design Release Engineers, GM Global Regions, etc.
• Maintain appropriate Business/Non-business records and files
• Strategically lead the development, deployment and improvement of processes to improve business capabilities

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Additional Description
Your Skills & Abilities (Required Qualifications)

• Bachelor of Science Degree in Engineering
• Intermediate English skills (writing, reading and speaking)
• Understand Math/Drawings/Prints/Specifications/GD&T.
• Project Management skills (team work, organizational, priority setting, problem solving, negotiating, innovation & cost mgmt.).
• Strong written & verbal communication skills.
• Ability to respond quickly & accurately to outside supplier and distributor needs.
• High level of analytical ability where problems are unusual and difficult.
• High level of interpersonal skills to work independently and effectively with others.
• General understanding of engineering theory, principles, automotive production process, and service strategy development.
• Proficient in the use of Microsoft Office products, E2, Part Finder, Part AID, Electronic Service Information, and Global Document Management
• Drive daily basis activities/results with customer focus in mind

What Can Give You A Competitive Edge (Preference Qualifications)

• Fluent English skills (writing, reading and speaking)
• Spanish intermediate skills
• Understanding of GM's Global Vehicle Development Process (GVDP).
• Demonstrated ability in the release and change management of service parts in GM CCA's ERAPA system.
• Automotive service experience at the wholesale or retail level.
• Automotive Systems Knowledge & Manufacturing Knowledge
• ERAPA/Service Part Release system proficiency
• Computer skills including use of Engineering tools (examples: E2, GPDS, APM, TeamCenter, Service Publications)
• Knowledge of Quality Systems & Tools
• Production Part Release Engineering Knowledge

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