Advisory & Consulting Manager

Position Overview:  

You are passionate about technology, creatively and commercially driven and are fully committed to a beautiful customer experience. You lead customer adoption project teams to drive adoption of Diligent’s GRC solutions, and support business development activities.  

Key Responsibilities  

• Act as a trusted advisor and leverage your deep domain and practical GRC skills, knowledge and experience to help your customers realize their risk and compliance program vision, goals, and objectives. 
• Advise clients on the best approach based on this experience and engage in successful expectations management. 
• Manage projects to ensure project risks are proactively identified, communicated, and mitigated. 
• Mobilize proper team resources to ensure projects are delivered successfully, delays and overruns are minimized, and project efficiencies and budgets are managed and proactively communicated. 
• Provide oversight and monitoring of services during the entire implementation lifecycle with a focus on: 
  • Capturing high quality business requirements. 
  • Creating design & walk-through documents and solution workflow diagrams. 
  • Designing/Architecting product implementation. 
  • Enabling customers to adopt and use our platform. 
  • Maintaining balance between customer expectations and project team satisfaction.
• Partner with Product Managers acting as a conduit between customer expectations and product development, identifying trends and recommending system improvements and new features. 
• Partner with Sales and/or Solution Consultants in pre-sales activities such as solutions development; product demonstrations; RFP responses; implementation scope, effort & price estimates; and contracting (Statements of Work etc.) 
• Collaborate with Client Partners in identifying barriers to adoption of Diligent’s products and in developing strategies and approaches to remove these barriers and increase adoption. 
• Identify expansion opportunities by exposing existing customers to the breath of Diligent solutions that can help enhance their eGRC journey.  
• Develop and execute on a suitable training plan that helps you grow as a professional and remain relevant to Diligent’s customer base 
• Maintain quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems  
• Provide coaching and mentoring of Senior Specialists and Specialist team members on project management customer enablement and domain. 

Required Experience/Skills  

• 7 plus years' experience as practitioner with domain knowledge in one or more of these areas: Audit, Internal and Regulatory Compliance, and/or Risk Management (Enterprise, IT, Regulatory and/or Third Party).  
• 2-4 years’ experience running Risk or Compliance Programs.
• 2-4 managing implementations of large-scale technology products across industries. 
• Experience in client management and business development within those clients. 
• Effective skills in persuasion and influence, as well as an ability to enthuse and inspire. 
• Drive and determination to succeed in a dynamic company and growing team. 
• Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical / regulatory environment.  
• Exceptional communication and presentation skills including great public speaking skills and workshop facilitation. 
• Exceptional knowledge of business processes and the ability to solve business problems using a combination of technology and process changes.

Preferred Experience/Skills  

• Ability to lead or follow as the situation mandates.
• CPA/CA, CIA, CISA, CISSP, CMA, RICS APC, PMP or other relevant certification desired. 
• Ability to travel up to 20%.