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Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
The Administrative Coordinator role provides technical, administrative, and operational support throughout the customer evaluation lifecycle within the Sales Enablement team. This position works closely with Sales, Customer Success, CIC, SOC, and other internal teams to coordinate evaluation logistics, manage customer and equipment records, and ensure evaluations are executed smoothly from initial setup through completion and handover.
Key Responsibilities
- Place, coordinate, and track shipping requests for evaluation equipment, ensuring devices are delivered and returned according to established timelines.
- Create and maintain customer organizations within internal systems, ensuring customer and organizational information is accurate and up to date.
- Support the setup of customer organizations with SOC and ensure all required administrative and technical steps are completed accurately.
- Provide administrative and operational support to Sales and other technical teams throughout customer evaluations, helping ensure required equipment, systems, and documentation are in place.
- Prepare evaluation wrap-up reports that capture key activities, outcomes, customer requirements, equipment status, and next steps. These reports should also provide a clear handover document for CIC.
- At the conclusion of evaluations, remove devices from customer organizations and transfer them to the appropriate holding organization for deactivation.
- Monitor evaluation equipment throughout the evaluation lifecycle, maintain accurate tracking records, and ensure all equipment is returned and properly accounted for.
- Assist Sales with the administrative and operational aspects of customer evaluations, helping ensure evaluation activities are coordinated efficiently and completed on schedule.
- Work closely with Sales, SOC, CIC, and other internal teams to coordinate evaluation activities and ensure a seamless customer experience.
About You
- Minimum 1 year of customer service experience in a retail or similar customer-facing environment
- Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Experience coordinating logistics, shipping, inventory, or equipment tracking processes.
- Ability to learn and navigate technical systems, databases, and customer management platforms.
- Strong administrative and documentation skills, including maintaining accurate records and preparing customer-facing reports.
- Excellent verbal and written communication skills with the ability to collaborate effectively across cross-functional teams.
- Proven ability to coordinate with internal stakeholders, including Sales, Customer Success, Technical Support, Operations, and other business units.
- Customer-focused mindset with strong problem-solving and follow-up skills.
- Ability to work independently while managing multiple customer evaluations and competing deadlines.
- Experience with CRM systems, asset management tools, or customer management platforms is considered an asset.
- Familiarity with connected devices, hardware evaluations, SaaS platforms, telecommunications, industrial technology, or IoT solutions is preferred.
- Proficient in Microsoft Office applications, particularly Excel, Word, Outlook, and Teams.
Total Rewards
At Blackline Safety, we offer more than just a job—we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:
- Competitive base salary and annual compensation review
- Comprehensive health and dental benefits*
- Mental health and wellness support
- Flexible work arrangements and hybrid work model for eligible positions
- Paid vacation, personal and sick days*
- Professional development opportunities
- Education funding
- A collaborative, inclusive, and mission-driven culture
- Exclusive access to perks and discounts
- A flexible ‘Dress for Your Day’ environment
*Eligibility and coverage vary by employment type and region.
Diversity, Equity & Inclusion
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
If you require accommodation during the recruitment process, please contact us at [email protected]. We are committed to ensuring an accessible and equitable experience for all candidates.
Join Us
If you’re passionate about technology, safety, and making a difference, we’d love to hear from you. Apply today and help us build a safer, more connected world.
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Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.
