The Accounts Receivable Specialist manages and collects outstanding accounts receivable, performs account reconciliation, resolves discrepancies, and provides support for account status inquiries.
We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping customers achieve excellence through our proven customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the core of everything we do, HCSS is a pioneer and leader in the construction software space and a consistently recognized employer. We have earned Best Companies to Work for in Texas honors for 18 consecutive years and have been named a USA Today Top Workplace. HCSS has also been recognized by Built In as a Best Place to Work in Greater Houston and by Construction Executive for our technology innovation, reflecting our strong culture, industry leadership, and commitment to excellence.
WHO WE NEED:
The Accounts Receivable Specialist is primarily responsible for the proactive management and collection of outstanding accounts receivable to optimize organizational cash flow. This includes performing timely account reconciliation, rigorously pursuing payment on past-due invoices, resolving complex account and payment discrepancies, and providing expert support to internal teams and external customers regarding account status. The ideal candidate possesses exceptional organizational skills, meticulous attention to detail, and proven expertise in professional collections communication.
Qualifications:
- Minimum of 3 years of professional experience in Accounts Receivable or Collections
- Demonstrated results-oriented and persistent approach to strategic invoice collection and delinquency management.
- Strong written and interpersonal communication skills
- Detail oriented with ability to manage and prioritize many open inquiries and issues concurrently
- Technical proficiency to master and utilize departmental tools and software.
Preferred Qualifications:
- NetSuite and Salesforce experience
- Versapay experience
Role Responsibilities:
Lead the comprehensive collections effort, managing the full lifecycle of accounts receivable from invoice generation through final payment. This requires a professional, results-driven approach to maintaining customer relationships while securing timely remittance.
- Execute systematic and professional communication (via email and phone) with customers regarding past-due accounts.
- Proactively prioritize and pursue collection of outstanding renewal invoices and delinquent balances.
- Maintain meticulous and timely documentation of all collection activity and customer interactions within the accounting system.
- Process customer statements and address immediate inquiries related to account status or payment professionally and promptly.
- Ensure collections records are organized, accurate, and actionable.
- Initiate the process for service suspension for non-payment, adhering strictly to company policy and legal guidelines.
Manage the accurate and timely processing and application of all customer payments, including complex methods, to ensure correct account reconciliation.
- Process and record daily incoming payments, including ACH, Wire Transfers, and check receipts.
- Provide professional guidance to customers utilizing online payment portals.
- Reconcile and accurately apply payments across various bank accounts and customer ledgers within NetSuite.
- Utilize in-office scanning technology for check processing.
Serve as a resource for customer billing inquiries, leveraging expert knowledge of HCSS products and internal systems to ensure high-quality customer service.
- Utilize systems to access customer data and efficiently resolve inquiries.
- Investigate and resolve complex customer questions and concerns related to invoices and account discrepancies.
- Cultivate and maintain positive, professional customer relationships throughout the collections process.
BENEFITS & PERKS:
Part of our mission is to provide a great life for our employees. We believe that when our people are happy, they do their best work. Some of the benefits and perks we offer include:
- Flexibility to work Remotely - Must reside in Texas
- Medical, dental, and vision coverage with company-paid and employee-paid options
- Paid holidays, sick days, and personal time off
- Employee Resource Groups (ERGs) that foster connection and inclusion
- On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
- Dog-friendly campus and WiFi-accessible courtyards
- 401(k) with a 5% company match
- Coverage for employee professional development and wellness
- And more!
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