Account Manager

Job Summary

As an Account Manager, you will play a crucial role in fostering strong relationships with key clients and driving sales within your assigned territory. You’ll work with a diverse range of customers, offering high-quality products that meet the toughest industry standards. A successful Account Manager is a professional salesperson who is self-motivated with a passion for building lasting relationships and a strategic sales drive.

Principle Duties and Responsibilities

Active selling

• Builds and maintains strong relationships with existing clients and prospect new business opportunities in your territory.

• Collaborates with clients to understand their specific needs and recommend the most suitable products for their projects.

• Becomes the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication

• Delivers outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction.

• Understands the market and keeps customers informed

• Owns the customer relationship

• Solicits sales opportunities with new and existing customers

• Introduces new programs to customers

• Closes on sale opportunities

• Manages leads and customers in the Company’s CRM management system

• Manages aged inventory and accounts receivable

• Stays up-to-date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go-to choice.

• Works closely with the internal team to coordinate orders, deliveries, and resolve any product-related concerns.

Strategic

• Develops programs based off customer needs

  • Creates ongoing and growing business

• Develops a plan for the business

  •  Focuses on targets and updates through CRM management  

• Focuses on meeting business plans

• Conducts Customer Business Reviews

• Introduces New product expansion/market

• Prepares various reports and correspondence as required

• Performs other duties as required

Training

We will provide the necessary training for you to:

• Generate sales based on company standards and expectations.

• Negotiate with customers to grow sales.

• Understand the importance of gross margin and the company’s collection process.

Behavior

We expect you will be:

• Demonstrates a strong entrepreneurial spirit

• Responsible and trustworthy to work under little supervision

• Highly motivated and enthusiastic

• Good interpersonal skills and good communicator

• Team player and goal oriented

• Reliable and maintain good attendance

• Professional and respectful

• Able to pass a drug test

​Qualifications

Work Experience, Certifications and Education

• Minimum 3 years of work experience in customer service.

• Working experience in sales, preferably with product, industry, and market knowledge.

• Ability to understand technical specifications of products and communicate their benefits effectively to customers.

• Bachelor’s degree in business administration, marketing or related discipline or equivalent experience is preferred

• Understanding of basic accounting and business concepts.

• Proficiency in the use of the English language in reading, writing and speaking.

Competencies

• Achievement, motivation and perseverance

• Composure and resiliency

• Influence and persuasion

• Initiating action

• Negotiating

• Relationship building