Account Manager

The Company

Merchant Growth is Canada's leading fintech for small business financing and one of the country's most recognized growth stories, celebrated by The Globe and Mail's Top Growing Companies and BC Finalist for Deloitte's Best Managed Companies. We're on a mission to fuel the ambitions of Canadian business owners with the most convenient, accessible, and trusted financing experience in the market. Powered by a rapidly advancing tech platform and a team that loves to build, what we're building genuinely moves the needle for business owners across Canada.

As an Account Manager, you will play a key role in building and managing lasting relationships with existing customers and identifying new financing opportunities for them. You will join a high-performing, creative, and collaborative group known for scaling teams with intention, solving meaningful challenges, and creating space for talented people to do their best work. If you're energized by growth, excited by tough and rewarding challenges, and looking for a place where your contributions matter, this is the opportunity that makes careers.

The Role

We are seeking a high-performing and motivated Account Manager to maintain outbound and inbound engagement with renewal customers and execute strategic outreach initiatives outlined by your manager. You will also be responsible for identifying and qualifying additional funding needs through various customer interactions, including proactive follow-ups and targeted outreach. This role requires consistently meeting or exceeding daily, weekly, and monthly activity metrics while maintaining a high standard of professionalism and persistence.

Success in this position will require strong relationship management skills, effective communication, the ability to handle objections confidently, and a proactive approach to uncovering new business financing opportunities.

Duties & Responsibilities

• Actively seek out new opportunities for our internal customer base by offering business financing solutions.
• Consistently achieve or exceed daily, weekly, and monthly targets for calls, emails, and qualified opportunities created and funded.
• Develop relationships with internal customer base to identify revenue opportunities
• Respond to all incoming internal customer inquiries
• Coordinate, negotiate and prepare applications and funding terms
• Help develop and maintain a database of qualified leads, through referrals, telephone canvassing, cold calling, email and networking
• Maximize all opportunities in the process of closing a sale
• Execute the daily goals and priorities assigned by your manager.
• Adhere to company policies and understand procedures and concepts of deal structure and strategy.
• Provide excellent customer service to our customers and maintain high standards

Knowledge, Skills & Abilities Required

• Consultative approach to selling and comfortable with being on the phone all day
• Strong ability to exercise own judgement and use discretion while working independently
• Knowledge of financial services market structures (lenders, aggregators, brokers, etc.)
• Knowledge of maintaining information in a CRM such as Salesforce and Salesloft
• Highly self-motivated and results-oriented with a strong focus on achieving goals and succeeding
• Organized and detail-oriented with an ability to be creative in customer sales generally and qualifying opportunities for further analysis and consideration
• Ability to manage and optimize lead generation processes and pipelines for the internal customer base.
• Entrepreneurial attitude with an ability to work autonomously and as a part of a team in an agile and fast-paced environment
• Strong written and verbal skills.
• Enthusiastic, passionate, humorous and compassionate with a strong desire to learn

Minimum Qualifications

• A diploma or a degree and/or a combination of relevant experience.

• Previous experience in sales is required (2+ years).

What We Offer

• An exciting position with a leading Canadian fintech company
• A remote-first workplace with an option to work in office (we are in Gastown, Vancouver)
• Competitive salary
• Comprehensive group health benefits (Life, AD&D, Extended Health & Dental and Travel Insurance)
• Company-wide monthly Lunch and Learns and team events
• A collaborative team environment
• Education and learning benefits

We thank all applicants for their interest; however, only selected candidates for further consideration will be contacted.