Account Manager

We're Hiring!

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in Vancouver, Toronto, Montreal and Phoenix, AZ. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.

ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work™. ScalePad is a privately held company serving over 12,000 MSPs across the globe.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.
Are you prepared to advance your career as an Account Manager at ScalePad? We are seeking a dynamic individual passionate about cultivating and nurturing strong partnerships. Your primary objective is to ensure the success of our customers while aiding them in business growth. In this role, you will not only manage and expand your portfolio but also deliver an exceptional experience at every stage of the journey. If you're a critical thinker with a laser focus on business outcomes and a genuine interest in our partnership model, we invite you to help us establish ScalePad as the preferred choice in our partners' technology stack.

Responsibilities.

• Serve as ScalePad’s outward facing representative, owning and growing a defined book of business with full accountability for revenue performance, partner relationships, and long term value.
  
• Drive expansion revenue within existing accounts through upselling, cross selling, and adoption of additional ScalePad products and services.
  
• Build and manage a healthy sales funnel through proactive sequencing, marketing and product lead management, and targeted account segmentation.
  
• Own an MRR based revenue model within our Core Accounts, with responsibility for accurate monthly and quarterly forecasting, pipeline management, and attainment of revenue targets.
  
• Identify, develop, and execute opportunities to deepen ScalePad’s position as a strategic and trusted technology and business partner.
  
• Develop strong product knowledge and deliver high level, value focused product demonstrations aligned to partner business outcomes.
  
• Collaborate closely with Customer Success, Solutions Engineering, Professional Services, Product, and Operations to ensure successful partner outcomes and revenue retention and expansion.
  
• Practice consultative selling through active listening, thoughtful discovery, and empathetic, informed responses to partner needs.
  
• Be self motivated and results driven, consistently striving to meet and exceed monthly and quarterly revenue goals.
  
• Maintain a coachable mindset with a commitment to continuous improvement and mastery of sales and account management skills.
  
• Forecast revenue accurately in alignment with the Growth Account Management function and business expectations.
  
• Maintain disciplined data hygiene and reporting accuracy in HubSpot and Gainsight.

Qualifications.

• Hold a minimum of 3 years of Account Management or Account Executive experience in a B2B SaaS environment.
• Exhibit a strong work ethic, the capacity to work intelligently, and an aspiration for exceptional success.
• Thrive in a fast-paced, dynamic, and entrepreneurial work environment.
• Demonstrated ability to apply sales methodologies that lead to deep discovery and strong, value based negotiations.
• Possess a process-oriented mindset and adept day-to-day prioritization skills.
• Demonstrate assertiveness and the ability to engage and captivate audiences while maintaining a vibrant atmosphere.
• Embrace a self-starter mentality, quick learning abilities, and a passion for operating with speed and enthusiasm.
• Possess outstanding and professional communication skills across both internal and external stakeholders.
• Preferred experience includes prior experience in SaaS and the MSP market, particularly in a high-performance environment.
• Strong understanding of CRM management, outreach sequencing, and managing a high volume of accounts.
  

What You’ll Love Working As A Rocketeer:

• Everyone’s an Owner: Through our Employee Stock Option Plan (ESOP), each team member has a stake in our success. As we scale, your contributions directly shape our future – and you share in the rewards.
• Growth, Longevity and Stability: Benefit from insights and training from our leadership and founder, whose extensive experience in funding and scaling successful software companies creates a stable environment for your long-term career growth. Their proven track record fosters a culture of lasting success.
• Annual Training & Development: Every employee receives an annual budget for professional development, empowering you to advance your skills and career on your terms.
• Hybrid Flexibility: Enjoy a world-class office at our headquarters in downtown Vancouver, Toronto, and Montreal
• Cutting-Edge Gear: Whether in the office or at home, you’ll be set up for success with top-of-the-line hardware.
• Wellness at Work: Our Vancouver office features a fitness facility, outdoor ping-pong tables
• Comprehensive Benefits: We’ve got you covered with an extensive benefits package with 100% medical and dental coverage fully employer-paid, RRSP matching after one year of employment, and even a monthly stipend to help offset the costs of the hybrid experience.
• Flexible Time Off: With our unlimited flex-time policy in addition to all accrued vacation allows you to take the time you need to recharge and thrive.

Dream jobs don’t knock on your door every day.  

ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.

At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual's unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.

Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we're creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.

Please no recruiters or phone calls.