Account Manager-(Hybrid)

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com.

What we offer:

• Work-life flexibility 
• Hybrid work environment 
• One time allowance to set up your office for remote first employees
• Variable annual incentive plan
• Generous annual vacation allotment
• Top-notch flexible benefits plan including family building and gender affirmation
• Retirement Plan, matched contributions at 6%
• Access to a learning platform and educational assistance support
• Access to a virtual wellness platform
• Career development opportunities
• Wellness Flex Fund to support personal interest and activities
• Day off to volunteer in your community and other paid time off options
• Corporate discounts

*subject to employment agreement

Job Summary:

As an Account Manager, your passion for growth and progress will contribute to our clients' success. In this role, you will develop consultative and trust-based relationships with your clients, enabling you to understand their needs and effectively communicate C1's ability to help them achieve their strategic objectives. You will play the long game, deepening our relationships, increasing utilization of existing solutions and identifying new products our clients can benefit from.

You will develop a deep understanding of your clients' strategy, market context, and needs while building close relationships across the organization. Through enthusiastic and motivating leadership, you will collaborate with your C1 partners, including Delivery, Marketing, and Product teams, to ensure value is delivered. You will set objectives and plan accordingly to achieve your targets. 

Your success will be measured by your clients’ volume growth, as well as improvements in their economic efficiency. Ultimately, your work will contribute to maintaining choice for Canadians in their financial service providers by ensuring credit unions remain strong for the long-term.

What you'll be doing:

• Contribute to strategic planning, identify new business opportunities, and build strong client relationships to drive business growth.

• Translate client requirements, create compelling proposals, and communicate effectively with customers to enhance customer satisfaction and foster long-term partnerships.

• Develop and execute business plans, collaborating with stakeholders to achieve sales targets, maximize profitability, and expand market presence.

• Prospect new clients through market research, networking, and targeted outreach to generate leads and increase the customer base.

• Monitor industry trends, competitor activities, and changes in the market landscape to identify potential opportunities and stay ahead of market shifts.

• Prepare tailored proposals and presentations showcasing our products and services to attract and retain clients, tailoring solutions to their specific needs.

• Align product lines with clients' go-to-market strategies and manage sales activities in the CRM system to optimize sales efforts and maintain accurate records.

• Participate in contract negotiations, client relations management, and new business development to close deals, foster strong partnerships, and drive revenue growth.

• Contribute to product development, market creation, and company vision by providing valuable insights and expertise to support strategic decision-making and innovation.

• Attend industry events to promote products, collaborate with the marketing team to ensure alignment, and focus on customer retention strategies to reduce churn and foster loyalty.

• Conduct customer visits, prepare meetings, and liaise with stakeholders to create value-driven solutions that address clients' unique needs and challenges.

• Prioritize prospects, nurture leads, and set prices based on value-based pricing and segmentation strategies to optimize revenue generation and maintain a competitive edge in the market.

What you'll have:

• 5-7 years of professional experience with a strong track record of sales performance in Financial Services

• Proven experience establishing leadership-level relationships, with references from prior roles considered an asset

• Demonstrated record of establishing partnerships and realizing customer and revenue opportunities

• Experience with Proposal Management and RFP Processes/Best Practices

• Ability to understand a customer’s business environment and challenges to identify profitable relationship opportunities

• Good business acumen, including excellent written and verbal communication skills

• Strategic and tactical thinking and planning capabilities

• Strong negotiation skills and experience constructing contracts that mitigate risk and foster "win-win" relationships

• Strong analytical skills, including forecasting, business insights, and P&L management

• Ability to identify root causes of complex problems, generate creative solutions, and develop strategic plans

• Effective time management skills and ability to prioritize and meet deadlines

• Proficiency in Microsoft suite of products (Word, Excel, PowerPoint, Project

Nice-to-have Skills:

• Understanding of payment systems and processes within the financial services industry

• Salesforce certified administrator or Salesforce advanced administrator certification

• Training in strategic selling methodology

• Experience in Project Scope Management and Project Customer Management.

• Bilingual French/English is preferred

Salary Range: $100,000-$110,000

The salary range represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.