Manage and grow existing mining clients within a territory, act as primary client contact, drive renewals and upsells, coordinate support and service, prepare reports/forecasts, present solutions, and collaborate with sales, service, and finance teams to meet client satisfaction and business targets.
The Company:
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.
Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.
Purpose of Position:To maintain and manage current clients for Hexagon’s Mining division portfolio within the mining industry in the defined territory.
- Act as the central point of contact for Hexagon with defined client – Voice of Client internally and the Face of Hexagon externally
- Continually fostering the relationship and working directly with clients to help them succeed and receive the intended value in the solutions
- To achieve client satisfaction targets set on an annual and quarterly basis
- To develop and implement a client strategy for the territory in conjunction with the Sales and Service and Support teams
- To maintain and build strategic relationships with existing and potential clients and industry contacts
- Work with other team members to collaborate on sales to ensure the client is aware of all HxGN portfolio solutions
- Work collaboratively with Sales and Marketing team members in the territory/region to execute the territory sales strategy and business plan
- Develop and implement client plans and strategies to continue growth of Hexagon’s mining portfolio
- Pro-actively manage day to day relationship with clients to ensure HxGN is a trusted partner
- Responsible for direct sales (small product deals, expansions, upgrades, spare parts, annual maintenance, support contracts & service) to existing clients
- Responsible for the communication and coordination of client support and priorities and liaising with other departments in HxGN
- Provide technical advice to new and existing clients as required
- Point of escalation for the client on all issues
- Prepare client reports and forecasts as required on service, support and sales
- Present and demonstrate the mine solutions product range and associated benefits for clients
- Identify, foster and leverage relationships with internal stakeholders, clients and industry contacts supporting the attainment of the goals for the business
- Develop and maintain a deep understanding of the territory/region, industry, and client needs and requirements
- Liaise with Finance department for management of receivables
- Compliance with Hexagon’s Workplace Health and Safety policies and procedures
- Other duties and responsibilities as required from time to time
- Bachelor’s degree in Technology, Business, Engineering or equivalent
- Minimum of 2 years Mining experience
- 3 years technical sales or similar
- Proven account management track record
- Commercial experience dealing with technical products and solutions
- English is a pre-requisite; French is highly desirable
- Up to 50% travel within the defined territory. Other regional or international travel may be required occasionally.
- Remote role with office locations available in Toronto, Sudbury, Calgary, Vancouver
Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.
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