Jobs at Zapier

Lead IT as a product for a ~800-person remote company: build AI-first service delivery, architect enterprise-grade identity and device trust (Okta, Jamf), govern a 200+ app SaaS portfolio, own major incident response, partner with Security on zero-trust and compliance, and scale a globally distributed IT team while enabling enterprise sales.

The role entails forecasting, planning, and analysis for Zapier's self-serve and new products businesses, requiring strong SQL skills and finance expertise.

Lead Zapiers security strategy for an AI-native SaaS platform. Own App and Infrastructure Security, Detection & Response, GRC, risk management, incident response, bug bounty triage, and enterprise security enablement. Partner with Product, Engineering, Legal, and GTM to embed secure-by-default design, shape AI-specific controls, support enterprise deals, and build a high-performing security engineering organization.

As a Sr. Applied AI Engineer at Zapier, you will build and enhance AI platform capabilities, focusing on LLM Ops and ML Ops to support scalable AI development across teams.

As a Staff Engineer for Revenue, you'll shape technical vision and architecture for billing and pricing systems, ensuring correctness while enhancing cross-team collaboration.

Lead enterprise ABM strategy and manage paid media across self-serve and enterprise motions. Build AI-powered workflows, oversee agency relationships and budgets, set metrics, run rapid experimentation, align with Sales/RevOps/Customer Success, and grow a small team while optimizing account-level pipeline performance.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

Lead Zapier's Enterprise engineering organization responsible for identity, access, audit, admin tooling, and AI/agent governance. Define strategy and technical roadmap, ensure reliability of Tier-1 services, partner with Product, Sales, and Customer Success, shape AI-native engineering practices, build and develop managers and ICs, and oversee cross-org initiatives and incident leadership.