Jobs at United Services Group

Develops and delivers onboarding, technical, operational, virtual, and in-person training across Canada. Creates learning resources, e-learning, videos, guides, workshops, and training programs; evaluates effectiveness and performs needs analyses. Manages training schedules, LMS courses, learning plans, reports, and Salesforce training data. Collaborates with departments on technology rollouts, change management, KPIs, and strategic initiatives. Requires 50% travel, flexible shifts, and strong facilitation, communication, organizational, and problem-solving skills.

Manages partner and employee onboarding, performance development, learning programs, audits, issue escalations, compliance, and regional stakeholder collaboration across Western Canada. Supports recruitment, partner retention, recognition programs, SOP development, customer experience, Salesforce data integrity, and janitorial service quality. Requires frequent travel, store visits during nights and weekends, flexible shifts, and 24/7 responsiveness.

Manages customer relationships, service quality, escalations, territory performance, regional P&L, budgeting, revenue retention and growth. Collaborates with Partner Relations and Talent Acquisition on staffing, partner transitions, training and operational excellence. Leads store visits, audits, process improvements, Salesforce adoption, workforce planning and performance management across a territory. Requires frequent travel, flexible availability and substantial janitorial and operational management experience.

Manages partner and subcontractor relationships across Western Canada, including recruitment, compliance, performance management, changeovers, issue escalation, and data integrity in Salesforce. Collaborates with internal teams and external vendors to meet customer expectations, improve partner performance, and implement processes. Requires frequent regional travel, flexible rotating shifts, strong communication and negotiation skills, and operational experience.