Jobs at Salesforce

Develop and operate resilient distributed systems and cloud infrastructure at scale. Responsibilities include building Java-based microservices, automating infrastructure with Terraform, managing Kubernetes workloads, contributing to Kafka and other open-source technologies, debugging production issues, improving availability and performance, conducting root cause analysis, and participating in on-call rotations. The role also requires architectural design, operational ownership, monitoring, alerting, logging, Agile development, and test-driven development.

Design, build, test, and operate scalable backend services, APIs, event-driven workflows, and customer-facing experiences for Salesforce Momentum. Process high-volume conversation and transcript data while ensuring security, privacy, compliance, observability, and reliability. Contribute to frontend development, testing, CI/CD, architecture reviews, incident response, and on-call operations. Use AI development tools and advanced prompt engineering to improve productivity and production quality while collaborating across Product, Design, Security, Privacy, SRE, and engineering teams.

Manage high-value Salesforce customers using the Signature Success Plan, serving as the primary accountability point for adoption, value realization, renewals, and expansion. Advise executive stakeholders, drive Sales Cloud and Service Cloud adoption, conduct enablement and quarterly business reviews, monitor technical health and usage, manage risks and incidents, and recommend platform improvements. Translate technical capabilities into business outcomes while coordinating escalations and leveraging AI tools for customer monitoring and workflow automation.

Sell Salesforce platform and cloud solutions to small and mid-sized businesses. Develop executive-level business understanding, identify customer challenges, map solutions, acquire new accounts, grow existing relationships, build business cases, present return-on-investment narratives, and close revenue while serving as a trusted strategic adviser.

Lead end-to-end Salesforce migration engagements as the primary technical and strategic contact. Coordinate with account teams and global delivery partners, drive AI-assisted automation and playbooks to accelerate migrations, resolve major incidents during cutover, and provide product feedback. Serve as subject-matter expert in Marketing Cloud, Data Cloud, Revenue Cloud (CPQ/Billing), or Tableau to ensure successful go-lives and customer adoption.

Lead customer onboarding, implementation, adoption, and optimization of Qualified’s Agentic Marketing Platform and Piper AI SDR Agent. Design integrations, data models, routing workflows, conversational experiences, and AI-powered marketing strategies across Salesforce and related systems. Advise stakeholders, conduct strategic business reviews, analyze performance and adoption, enable customer teams, support renewals and expansions, and provide feedback to Product, Engineering, Sales, and Marketing.

Engage with customers to sell Salesforce Customer 360, build relationships, develop account strategies, and drive growth within assigned accounts.

The Commercial Account Executive at Salesforce is responsible for managing relationships with existing customers and new leads, driving account strategy, and selling the Salesforce Customer 360 platform. This includes account planning and coordinating internal resources to meet customer needs.

Lead business strategy and transformation engagements for Canadian public sector customers. Develop strategic assessments, future-state operating models, multi-year roadmaps, value models, and organizational adoption strategies. Support enterprise consulting sales through scoping, proposals, RFPs, and executive presentations. Facilitate workshops, advise C-level stakeholders, manage risks, coach strategists, and build Salesforce’s business strategy consulting capability.