Jobs at Purdys Chocolatier

Provides consultative customer service and sales support for fundraising, group purchasing, and business gifting customers. Responsibilities include outbound and inbound phone communication, email and live chat support, recommending appropriate solutions, processing order adjustments, replacements and refunds, resolving issues, and meeting outreach goals. The role requires strong communication, relationship-building, attention to detail, and the ability to manage high-volume customer interactions in a seasonal office-based environment.