Jobs at MaintainX

Own a mid-market customer portfolio from post-sale handoff through renewal and expansion. Build client relationships, identify growth opportunities, conduct quarterly business reviews and product demonstrations, manage proposals and follow-ups, and forecast expansion revenue accurately. Maintain organized customer and deal documentation while navigating complex sales cycles and multiple stakeholders. The role requires strong B2B account management, presentation, analytical, and communication skills, plus adaptability in a fast-paced environment.

Leads an Emerging Market Account Management team by coaching, mentoring, and developing account managers. Manages hiring, onboarding, performance, forecasting, pipeline reporting, outbound sales processes, and operational efficiency. Sets performance expectations, removes obstacles, supports customer calls, and uses team metrics to improve revenue performance. The role manages customer portfolios in primarily English-speaking markets and requires daily written and verbal English communication.

Own the generation side of Document Intelligence by designing prompts, schemas, validators, multimodal context assembly, and model-selection strategies. Build evaluation datasets and rubrics, monitor factuality and quality, identify regressions, and ship reliable LLM features into production. Work with video, PDF, audio, and image inputs to generate validated maintenance entities while balancing quality, cost, and latency.

Build and maintain AWS infrastructure using Terraform, CI/CD pipelines with GitHub Actions, and multi-region Kubernetes clusters. Improve Helm charts, observability, security, and developer experience while collaborating with product teams and participating in business-hours on-call rotation.

Build and operate platform infrastructure for AI development agents: isolated reproducible dev environments, agent orchestration and MCP server, secure integrations, OpenTelemetry-based observability, and CI/CD. Define standards, collaborate with Product and Platform teams, and drive adoption of agentic developer tooling across the company.

Design, build, and operate MaintainX's end-to-end search and retrieval platform, including indexing, ranking, relevance tuning, integrations, and AI-enhanced semantic/vector search. Optimize distributed systems for reliability and performance, iterate quickly with product teams, and participate in business-hours on-call duties.