Jobs at Felix (felixforyou.ca)

Provide personalized patient support through chat and email, guide onboarding, answer questions, resolve issues, collaborate with pharmacy and healthcare partners, identify recurring problems, and share insights to improve patient experiences. The role requires clear communication, independent problem-solving, attention to detail when working with AI tools, and weekend availability. It is remote within Canada and scheduled Saturday through Wednesday, 4:00 PM to midnight Eastern Time.

Manage high-volume creative production from ideation through launch, including schedules, quality control, creator and vendor relationships, budgets, compliance, production logistics, and asset documentation. Build scalable workflows, coordinate cross-functional teams, oversee creators and production talent, secure usage rights, and use performance feedback and AI-assisted content versioning to improve creative output and efficiency.

Manage daily accounting administration with a focus on accounts payable. Responsibilities include coding and posting vendor invoices in QuickBooks Online, reconciling vendor statements, preparing payment runs, processing credit card transactions, posting receipts and deposits, maintaining bank feeds, supporting month-end entries and reconciliations, and managing accounting inquiries. The role requires accuracy, organization, confidentiality, communication skills, and at least two years of similar experience.

Build and maintain full-stack web applications (PHP/Laravel backend, Vue.js frontend), design architecture, improve reliability via testing and observability, manage databases, optimize systems, collaborate with product and design, and mentor junior engineers.

Lead product analytics by building scalable data models and measurement frameworks, owning dbt workflows, performing cohort/retention and funnel analyses, defining KPIs, automating analytics, and presenting recommendations to influence product and business decisions.