Jobs at Block

Manages and grows a portfolio of SMB merchants by retaining accounts, identifying upsell and cross-sell opportunities, addressing concerns, and helping customers achieve business goals through Square products. The role involves pipeline and revenue management, customer advocacy, collaboration with Sales, Support, and Product teams, and developing expertise in specific products or processes.

Develop and manage Square’s always-on B2B content engine across social, thought leadership, customer stories, partner content, and industry narratives. Build content calendars, formats, briefs, campaigns, and AI-assisted workflows; collaborate with marketing, sales, creative, communications, and external partners; manage production through launch; and use performance insights to optimize content and distribution.

Build and maintain network edge security systems that improve API security posture, detect and mitigate abusive traffic, and respond to emerging threats. Responsibilities include developing streaming analytics pipelines, integrating CDN and security vendors, managing production systems, contributing to machine learning models, and implementing AI-driven traffic classification. The role requires software or security engineering experience, expertise in Java, Kotlin, TypeScript, Python, SQL, Spark, CDN platforms, and AWS.

Leads and grows an engineering team building financial and supply chain platforms, including agentic workflow automation, reporting, forecasting, tax, compliance, and operational systems. Sets technical direction, architecture, roadmap, and delivery practices while partnering with Finance, Accounting, Tax, Compliance, Product, and Operations. Ensures reliability, security, scalability, testing, observability, and operational excellence, while developing engineers, future leaders, and a healthy engineering culture.

Manage seller onboarding and implementation from discovery through go-live, guiding merchants through product setup, training, hardware installation, data migration, and operational configuration. Coordinate with Sales, Account Management, Customer Success, Engineering, and Product to resolve obstacles and accelerate activation. Lead multiple complex merchant projects, create training materials, track feature requests, and support scalable onboarding strategies. The role requires occasional onsite work and bilingual English-Spanish communication.

Manage a portfolio of mid-market sellers, expanding use cases and technical solutions, negotiating contracts, and providing exceptional client service.

Leads international seller onboarding operations across Europe, the UK, Australia, and APAC. Owns regional execution, staffing, vendor performance, market launches, localization, service levels, operational metrics, cost efficiency, and workflow improvements. Partners with Sales, Product, Finance, Legal, Compliance, and go-to-market teams while developing regional leaders and aligning local operating models with global standards. The role also uses AI to improve seller outcomes and internal workflows.

Leads Sales Development across North America and the UK, owning top-of-funnel pipeline performance, team integration, reporting, targeting, conversion, and revenue contribution. Builds scalable inbound and outbound motions, expands upmarket coverage, develops managers and representatives, and partners with Marketing, Sales, Finance, Risk, Compliance, Product, and Operations. Uses analytics, automation, and AI to improve prospecting and productivity while establishing rigorous planning, coaching, qualification, and performance standards.

Lead North American Mid-Market Sales to drive revenue for Cash App and Afterpay. Manage and coach a team of account executives, negotiate complex commercial deals, build cross-functional partnerships, shape go-to-market and portfolio strategy, represent the business to merchants, and advocate merchant feedback internally. Own revenue outcomes, team development, and scalable sales processes.

Generates outbound leads among small and medium-sized businesses through cold calls, personalized email, and prospecting. Builds and maintains a high-volume sales pipeline, meets KPIs, engages prospective and existing accounts, conducts needs analysis, and records activity in Salesforce for handoff to Account Executives.

Own Square’s organic social strategy, audience definition, content calendar, community management, social listening, creator and influencer partnerships, crisis support, and channel performance. Develop and publish content with creative partners, connect social to brand positioning and campaigns, coordinate organic and paid efforts, assess trends, and provide performance insights and recommendations across teams.

Lead technically complex card-acquiring payment projects from design through production. Build and operate highly reliable payment systems, integrations, testing and certification tooling, and shared engineering frameworks. Analyze ISO messages, network mandates, routing, authorization, clearing, settlement, and processing costs. Provide technical direction, mentor engineers, participate in on-call operations, and establish safe AI-assisted engineering practices for critical financial systems.

Operate and mature Block’s global business resilience program across business continuity, disaster recovery, crisis management, operational resilience, third-party resilience, testing, reporting, and regulatory support. Identify risks, maintain recovery plans, coordinate exercises, track remediation, assess third parties, communicate resilience posture to leadership and Boards, and improve workflows through AI, automation, dashboards, templates, and self-service tools.

Lead product data engineering across architecture, data modeling, pipelines, monitoring, lineage, and data quality. Build reliable analytical datasets, support experimentation and machine learning use cases, and resolve business-critical pipeline issues. Partner with product and engineering stakeholders to translate business needs into automated data solutions. The role requires ownership of end-to-end data engineering projects, on-call participation, and development of AI-assisted monitoring and automation.

Leads creative and content strategy for growth marketing portfolios, connecting audience insights, product messaging, paid and unpaid channels, landing pages, and business outcomes. Owns messaging frameworks, testing roadmaps, creative development, performance reviews, experimentation, and optimization. Uses AI-enabled tools and cross-functional influence to scale winning concepts, improve conversion, and drive acquisition and consideration.

Leads the compliance program for Cash App Investing’s FINRA- and SEC-regulated broker-dealer business. Responsibilities include developing policies and controls, overseeing supervisory procedures, regulatory filings, communications review, complaints, examinations, remediation, AML coordination, vendor oversight, governance reporting, and regulator engagement. The role advises product, engineering, legal, marketing, and operations teams while building and managing a high-performing compliance organization.

Lead the technical direction and delivery of Bitcoin and stablecoin experiences for iOS across Cash App, Square, and Bitkey. Build and ship complex features end to end, establish architecture and shared systems, integrate backend services, improve testing and release safety, and mentor engineers. Collaborate across product, design, Android, web, and backend teams while applying AI-assisted development practices and contributing to secure, reliable customer experiences.

Leads the global operating system for seller onboarding, including KPI frameworks, business reviews, reporting, capacity planning, workforce modeling, financial support, process standardization, and continuous improvement. Partners cross-functionally to translate strategy into measurable plans and drives AI-enabled workflow adoption, training, and performance improvements across regions and delivery models.

Own activation and habituation growth for Cash App by setting strategy, managing the roadmap and experiment backlog, and shipping product, messaging, incentive, and personalization initiatives. Partner directly with Engineering, ML, Design, Analytics, and Marketing to diagnose funnels, run rigorous experiments, improve retention, and scale successful lifecycle programs. The role requires strong data analysis, CRM expertise, AI fluency, and end-to-end ownership of measurable growth outcomes.

Own the post-checkout customer experience for Square’s food ordering and retail ecommerce products. Set product strategy, prioritize improvements, coordinate cross-functional teams, define customer journeys, and ship dependable tracking, support, refund, pickup, delivery, and shipping experiences. Use customer research, behavioral data, AI tools, prototypes, and GitHub-based workflows to improve product quality, automate work, and measure outcomes such as resolution time, satisfaction, and repeat purchases.