Jobs at Block

Manages and grows a portfolio of SMB merchants by retaining accounts, identifying upsell and cross-sell opportunities, addressing concerns, and helping customers achieve business goals through Square products. The role involves pipeline and revenue management, customer advocacy, collaboration with Sales, Support, and Product teams, and developing expertise in specific products or processes.

Own Square’s organic social strategy, audience definition, content calendar, community management, social listening, creator and influencer partnerships, crisis support, and channel performance. Develop and publish content with creative partners, connect social to brand positioning and campaigns, coordinate organic and paid efforts, assess trends, and provide performance insights and recommendations across teams.

Lead technically complex card-acquiring payment projects from design through production. Build and operate highly reliable payment systems, integrations, testing and certification tooling, and shared engineering frameworks. Analyze ISO messages, network mandates, routing, authorization, clearing, settlement, and processing costs. Provide technical direction, mentor engineers, participate in on-call operations, and establish safe AI-assisted engineering practices for critical financial systems.

Operate and mature Block’s global business resilience program across business continuity, disaster recovery, crisis management, operational resilience, third-party resilience, testing, reporting, and regulatory support. Identify risks, maintain recovery plans, coordinate exercises, track remediation, assess third parties, communicate resilience posture to leadership and Boards, and improve workflows through AI, automation, dashboards, templates, and self-service tools.

Lead product data engineering across architecture, data modeling, pipelines, monitoring, lineage, and data quality. Build reliable analytical datasets, support experimentation and machine learning use cases, and resolve business-critical pipeline issues. Partner with product and engineering stakeholders to translate business needs into automated data solutions. The role requires ownership of end-to-end data engineering projects, on-call participation, and development of AI-assisted monitoring and automation.

Leads creative and content strategy for growth marketing portfolios, connecting audience insights, product messaging, paid and unpaid channels, landing pages, and business outcomes. Owns messaging frameworks, testing roadmaps, creative development, performance reviews, experimentation, and optimization. Uses AI-enabled tools and cross-functional influence to scale winning concepts, improve conversion, and drive acquisition and consideration.

Leads the compliance program for Cash App Investing’s FINRA- and SEC-regulated broker-dealer business. Responsibilities include developing policies and controls, overseeing supervisory procedures, regulatory filings, communications review, complaints, examinations, remediation, AML coordination, vendor oversight, governance reporting, and regulator engagement. The role advises product, engineering, legal, marketing, and operations teams while building and managing a high-performing compliance organization.

Lead the technical direction and delivery of Bitcoin and stablecoin experiences for iOS across Cash App, Square, and Bitkey. Build and ship complex features end to end, establish architecture and shared systems, integrate backend services, improve testing and release safety, and mentor engineers. Collaborate across product, design, Android, web, and backend teams while applying AI-assisted development practices and contributing to secure, reliable customer experiences.

Leads the global operating system for seller onboarding, including KPI frameworks, business reviews, reporting, capacity planning, workforce modeling, financial support, process standardization, and continuous improvement. Partners cross-functionally to translate strategy into measurable plans and drives AI-enabled workflow adoption, training, and performance improvements across regions and delivery models.

Own activation and habituation growth for Cash App by setting strategy, managing the roadmap and experiment backlog, and shipping product, messaging, incentive, and personalization initiatives. Partner directly with Engineering, ML, Design, Analytics, and Marketing to diagnose funnels, run rigorous experiments, improve retention, and scale successful lifecycle programs. The role requires strong data analysis, CRM expertise, AI fluency, and end-to-end ownership of measurable growth outcomes.

Own the post-checkout customer experience for Square’s food ordering and retail ecommerce products. Set product strategy, prioritize improvements, coordinate cross-functional teams, define customer journeys, and ship dependable tracking, support, refund, pickup, delivery, and shipping experiences. Use customer research, behavioral data, AI tools, prototypes, and GitHub-based workflows to improve product quality, automate work, and measure outcomes such as resolution time, satisfaction, and repeat purchases.

Leads US seller onboarding operations across internal and vendor-supported teams, from post-sale handoff through go-live. Owns staffing, workforce planning, service quality, performance, and cost-to-serve. Drives operational improvements in activation, time-to-value, CSAT, SLA adherence, and productivity through process redesign, tooling, automation, and AI. Partners with Sales, Product, Finance, and regional teams while managing operational leaders and workstreams.

Supports identity and access management, troubleshoots internal business systems, resolves technical tickets, validates system functionality, manages engineering escalations, supports critical incidents, automates workflows, and documents resolutions. The role works across Salesforce, Amazon Connect, Okta, Jira, and other tools while partnering with support, product, and engineering teams to improve system reliability and user experience.

Leads Square’s global external workforce strategy for seller onboarding, overseeing vendors, third-party providers, and BPO partners. Establishes partner governance, SLAs, quality standards, scorecards, capacity frameworks, and performance mechanisms. Drives build-versus-buy decisions, cost optimization, partner operating models, and cross-functional alignment with Finance, Procurement, Legal, and regional operations. Manages partner operations teams while improving seller outcomes, scalability, consistency, and efficiency across markets.

Leads international seller onboarding operations across Europe, the UK, Australia, and APAC. Owns regional execution, staffing, vendor performance, market launches, localization, service levels, operational metrics, cost efficiency, and workflow improvements. Partners with Sales, Product, Finance, Legal, Compliance, and go-to-market teams while developing regional leaders and aligning local operating models with global standards. The role also uses AI to improve seller outcomes and internal workflows.

Build and scale first-line risk control monitoring systems using statistical analysis, automated workflows, and reusable data science modules. Define risk metrics, investigate control performance, establish thresholds and guardrails, and translate analyses into monitoring applications. Partner with risk, compliance, product, and engineering teams to improve governance, identify monitoring gaps, and support decision-making. Lead ambiguous, cross-functional initiatives while communicating findings, limitations, and recommendations to technical and executive stakeholders.

Lead complex security incident investigations from assessment through recovery, coordinating containment, remediation, evidence preservation, and stakeholder communication. Analyze threats across endpoint, identity, cloud, SaaS, network, and application environments. Build code, queries, automation, and AI-assisted workflows to improve evidence collection, detection, case management, and response. Lead post-incident reviews, drive lasting improvements, mentor responders, and participate in the incident response on-call rotation.

Build AI-enabled automation tools that simplify People Team processes and improve employee experience. Partner with People leaders to identify and prioritize opportunities, redesign workflows, develop reliable integrations, and measure outcomes using data and feedback. The role requires process improvement, software and automation experience, technical fluency across systems and data, strong UX instincts, and the ability to communicate tradeoffs and impact to senior stakeholders.

Design and maintain data architecture and pipelines to support compliance and risk teams. Build and optimize data models, standardize metrics, and create data dictionaries. Implement data quality, lineage monitoring, AI-driven agents for false-positive reduction and automation, and participate in on-call rotations to ensure SLAs are met.

Analyze workforce, talent, organizational health, and employee experience data to support senior People leaders. Build dashboards, reports, and scalable insight products; use AI to automate analyses; translate ambiguous questions into recommendations; create executive-ready storytelling; improve data quality and self-service reporting; and partner with People, data, and systems teams while protecting sensitive employee information.