Supports the sales process by mastering Brightspace and D2L solutions, conducting needs analyses, creating tailored demonstrations and presentations, writing proposals, and preparing technical documentation. Partners with sales, product management, and internal subject-matter experts to address customer requirements and use cases. Engages stakeholders across education and business environments, attends sales meetings and conferences, and travels 25–50% across North America.

Leads D2L’s global public relations and communications strategy, including media relations, executive communications, crisis management, awards, reputation, and thought leadership. Advises senior leaders, manages agencies and budgets, builds media relationships, oversees a high-performing team, and integrates AI into communications research, content development, monitoring, and analytics. The role also drives major announcements, speaking engagements, measurable brand outcomes, and integrated communications programs across global markets.

Serve as the technical escalation for Solutions Engineers, design and present integration and security solutions for LMS (Brightspace) implementations, scope complex technical requirements for sales, mitigate delivery risks, liaise with implementation teams, and create enablement assets to support sales and services.