Own relationships with a limited portfolio of high-value enterprise customers across Mexico, Canada, and the United States. Responsibilities include proactive account management, issue resolution, onboarding, platform adoption, project coordination, billing and contract oversight, and cross-functional collaboration. Success is measured through account health, retention, operational excellence, and customer satisfaction. Fluency in English and Spanish, enterprise relationship experience, strong organization, and CRM proficiency are required.

Manage a diverse customer portfolio, serving as a trusted point of contact focused on customer health, satisfaction, retention, and long-term value. Coordinate cross-functional teams to resolve issues, advocate for customer needs, identify account risks, and support expansion opportunities with Account Management. Maintain organized follow-up and documentation while proactively improving processes in a fast-changing, high-volume SaaS environment.

As a Senior Backend Engineer, you will build and maintain backend services in .NET and Python, design microservices, optimize MySQL, deploy via Docker and Kubernetes, and collaborate with cross-functional teams on technical direction.