Technical Support Specialist

Who Are We?

UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually across Canada, from coast to coast, and is rapidly expanding its footprint in the United States. Founded in 2019, UniUni is known for its tech-driven innovation and crowdsourced delivery model, providing fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we empower our employees with opportunities to achieve their professional goals. We value both lateral growth and vertical advancement, ensuring every role helps you develop your skills, broaden your expertise, and build a fulfilling career. We are looking for passionate professionals ready to work hard, embrace challenges, and enjoy being part of a dynamic, fun team.

About the role

• We are seeking a highly skilled and experienced Technical Support Specialist to join our innovative team. The ideal candidate will have a strong background in technical support with experience in web and mobile applications. You will be responsible for troubleshooting issues, maintaining support tickets, and collaborating with QA and developers to identify root causes and ensure timely resolution. This role requires solid knowledge of relational databases and SQL, strong problem-solving and communication skills, and the ability to manage multiple tasks while working both independently and in a collaborative environment.

What you'll do

• Provide technical support for web applications and mobile apps in a timely manner.
• Analyze the problems and escalate issues when necessary.
• Build an internal knowledge base with technical support documentation.
• Create and maintain the tickets for technical support and solutions.
• Work with QA or developers to analyze the root causes.
• Ability to provide evening and weekend support remotely.
• Assist in the management of user accounts.
• Learn the systems end-to-end to support users with their issues and product requirements.

Qualifications

• A college diploma in the field of IT or an equivalent technical certificate required.
• 3+ years of experience in technical support of web applications and mobile apps.
• Good knowledge of relational databases and SQL language.
• Knowledge and experience of AWS CloudWatch is a plus.
• Experience in testing web applications and mobile apps.
• Strong troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to multitask; work on multiple service tickets simultaneously.
• Ability to work independently and as a team.
• Passion for continuous improvement.