Sr. Product Manager, Requesters

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Please note we are looking for someone who is willing and able to come into our Toronto office on a hybrid basis (3 days / week).

We’re hiring a Senior Product Manager to join our growing product management team and lead our Requesters team. You will play a critical role in shaping how end users engage with Zip’s platform, ensuring a seamless intake experience that reduces friction, increases adoption, and enables organizations to enforce compliance without sacrificing speed. 

You Will

• Work directly with customers and customer-facing teams to understand user needs and solicit feedback on our existing Intake experience

• Be the voice of the requester/end user within Zip

• Scale an enterprise grade intake platform that is highly performant and easy to configure by admins

• Synthesize user needs with the company strategy and your product vision to develop a compelling roadmap and detailed product specs

• Manage end-to-end execution for core product features/capabilities

• Ensure we meet high customer standards by designing robust feature rollout and quality processes in coordination with stakeholder teams

• Pick up slack wherever needed to ensure the team and product’s success, whether that means taking notes in user research sessions or trying to reproduce a reported user issue

• 4+ years of Product Management experience, preferably at a SaaS or consumer technology company

• Experience working with engineering and design to ship sophisticated products that also deliver a great user experience

• Basic accounting knowledge and/or familiarity with ERP or P2P systems (e.g., Netsuite, Workday, Oracle, Coupa, SAP Ariba)

• Strong written and oral communication with internal and external stakeholders

• Attention to detail and ability to quickly grasp complex business processes and industry knowledge

• Ability to prioritize ruthlessly, even if may disappoint customers or stakeholders

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈 Start-up equity

• 🦷 Health, vision & dental coverage

• 🚠 Team building events & happy hours

• 🌴 Flexible PTO

• 💻 Apple equipment plus home office budget

• 💸 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!