POSITION PURPOSE
The Senior Manager, Global Membership Programs is responsible for executing global programs that support peerdom through the development, engagement and sustainability of diverse communities within YPO. This role oversees a high-performing global team and collaborates cross-functionally to ensure programs are impactful, aligned with organizational priorities, and sustainable.
PRIMARY RESPONSIBILITIES
Lead the execution of global membership programs that advance peerdom through supporting diverse communities, as outlined by the Membership Committee.
Lead, coach, and empower a high-performing global team responsible for building, engaging and sustaining diverse communities.
Develop and implement long-term sustainability strategies to ensure communities are supported, engaged, and championed. Collaborate cross-departmentally to amplify visibility, adoption, and integration of global membership programs.
Serve as the key liaison for global membership programs across the organization, providing alignment across the department and organization.
Cultivate and maintain strong relationships with key member champions, providing guidance, support, and influence.
Oversee the engagement, training, and support of Diversity and Inclusion Officers at the chapter, regional and network level, including coordinating the Diversity and Inclusion Officer workshop at Global Leadership Conferences.
Utilize data and analytics to refine strategies, monitor program performance and progress, and demonstrate program/community impact to inform and identify continuous improvement opportunities.
Manage budget and resource allocation for global membership programs.
Maintain resource libraries and provide tools, best practices, and insights that support the global programs communities; ensure information, tools, and resources are distributed and utilized.
SKILLS
Proven ability to lead, develop, and inspire multicultural teams, displaying a distinct global mindset, sensitive to local and international customs and protocols.
Strategic thinking with the ability to synthesize information, translate data and research into impactful insights, influence stakeholders, and deliver impactful outcomes.
Excellent interpersonal skills, including strong diplomacy skills with the ability to build meaningful relationships with all levels of associates, members and vendors.
Display high emotional intelligence with the ability to navigate ambiguity and adapt to changing priorities; insightful, empathetic, and reliable.
Curious and learning mindset with the desire for continuous growth and development.
Resourceful and able to work independently with initiative and common sense. Effective time management, organization, and prioritization skills with the ability to focus on varied projects simultaneously.
Ability to work collaboratively in a multi-cultural organization with international members, helping them achieve excellence in voluntary roles for YPO initiatives.
Able to maintain discretion and integrity of confidential information.
Able to identify problems, research alternatives, provide solutions and/or resolve issues in a timely manner. Anticipates member needs and delivers with clarity.
Analytical thinker with ability influence and guide processes with appropriate approach and execution. Natural curiosity and desire to learn more; proficiency and interest in applying new technologies and tools.
Excellent verbal and written communication skills, including proof reading, with a meticulous attention to detail. Adjusts communication style appropriately to the audience.
Professional presence and stature to interact easily with YPO members, C-level executives, and high-profile corporate leaders.
EXPERIENCE/BACKGROUND
5+ years of progressive experience in sales, marketing, stakeholder engagement, or customer experience within a corporate, global, or multicultural environment.
3+ years of experience managing high-performing teams, with demonstrated ability to lead in matrixed or cross-cultural environments.
Proven success in leading complex, cross-functional initiatives and delivering measurable outcomes aligned with organizational goals.
Experience in operations and business analytics, with the ability to leverage data to assess trends, support decision-making, and guide program planning.
Demonstrated ability to manage budgets and oversee financial or program planning in alignment with organizational strategy.
Advanced proficiency in Microsoft Office, CRM platforms (preferably Salesforce), and data analysis tools, with strong capability in using data to inform decision-making and measure performance.
Skilled in executing member engagement strategies, including surveys, focus groups, and feedback loops for both qualitative and quantitative needs.
Proven ability to balance diverse stakeholder needs, steward key relationships, and align programs to deliver value to global members.
Experience in a membership organization or association is highly preferred, particularly in a global or matrixed structure.
EDUCATION/TRAINING/CERTIFICATION
Bachelor’s degree or equivalent experience.
PHYSICAL REQUIREMENTS
Ability to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones.
Ability to work for extended hours at a computer screen.
Willingness and ability to travel, domestically and internationally, without restrictions, approximately 5-20% per year.
EOE
YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
.png)
