Lead Technical Program Manager

We are seeking a Lead Technical Program Manager (Director level, individual contributor) to lead, learn, and grow with our team! This unique role will be based in Toronto, Canada (highly preferred) or Boston, USA, supporting our transformation journey in the Global High Net Worth (GHNW) business.

Our GHNW business is undergoing a three-year transformation to build a new technology platform for our international broker business, expanding across Asia and other jurisdictions. Recent milestones include the first major implementation of Salesforce for New Business and Underwriting, with ongoing initiatives in Policy Administration, Compensation, Customer/Broker Servicing Portal, Correspondence, and other areas to build the new digital platform.

You will lead multiple initiatives, collaborating with stakeholders across geographic locations, and be instrumental in delivering value to our end customers. We are looking for passionate, motivated individuals to join our exciting journey as we grow, pioneer, and innovate!

Work Arrangement & Location

• Hybrid: 3 days in office, 2 days from home; Remote working option is not available.

• Office Location: Boston – USA (preferred) or Toronto - Canada

• Work timings: This role will require to be on call with Manulife Asia team early AM EST and/or evening EST hours on a regular basis.

Position Responsibilities

Program management of technology projects supporting various business functions (Product & Pricing, Operations, Marketing, Distribution, Finance, and others), including:

• Interacting with global business users to gather high-level project scope

• Supporting business in preparing business cases or BoW exercises

• Creating/supporting resource strategy and onboarding

• Managing stakeholder/sponsor expectations and ensuring project delivery

• Preparing and communicating all project-related plans (project, quality, communication)

• Translate requirements for multi-disciplinary, complex programs into technical specifications applicable across broad range of projects

• Coordinating with teams across locations to develop IT project release roadmap/plan

• Managing multiple workstreams/country teams and overseeing SDLC for end-to-end delivery

• Monitoring and reporting status to stakeholders throughout the program lifecycle

• Setting guidelines to ensure deliverables follow Manulife standards

• Leading and setting up production operation team post-implementation

• Ensuring creation of all projects deliverable documents (e.g., data mapping, test cases, test plan, system delivery plan, handover)

• Managing and communicating project milestones (scope, cost, time)

• Preparing/reviewing SOW documents, including IT budgets

• Negotiating/managing vendor deliverables from a project perspective

Required Qualifications

• Degree in Information Systems/Technology or related discipline with a strong technical background

• At least 10+ years IT industry experience

• At least 5 years of in-depth project/program management experience

• At least 5 years of experience in technical development prior to project management

• Experience leading complex, large IT system rollouts in financial institutions

• Skilled in managing senior stakeholders and IT steerco

• Preferred experience with global/regional/local projects

• Well-versed in all SDLC phases; experienced in traditional and agile projects

• Ability to build trusted partnerships with Asia regional and global stakeholders (IT and Business)

• Hands-on in preparing/reviewing high-quality IT project management documents

• Strong experience managing virtual teams

• Experience in life insurance administration systems and finance industry preferred

• Knowledge of JAVA, Angular, microservices, data management preferred

• Excellent presentation, communication, and interpersonal skills

• Fast learner, able to acquire new technology quickly

Preferred Qualifications:

• Experience working in large complex environment is a definite plus
• Experience from large Financial instituition is a definite plus

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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