Fraud Analyst

As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower advisors to deepen relationships, unlock potential, and redefine success for their clients. We’re looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology. Join us, and be part of a team where banking drives extraordinary outcomes.

We're seeking a Fraud Analyst to join the Manulife Bank of Canada fraud management team. In this role, you'll collaborate with a team of high-performing fraud analysts and investigators dedicated to safeguarding the bank and its clients. Your investigative skills and keen attention to detail will be essential in this dynamic position. Responsibilities include assisting clients over the phone with fraud-related issues, investigating fraud claims, and working with various business partners to develop improved fraud prevention solutions.

Shift hours: 12:00 pm - 8:00 pm EST

Position Responsibilities:

• Detect and prevent fraudulent activities within the Bank's diverse portfolio of deposit accounts.

• Foster a customer-focused culture to strengthen client relationships and leverage broader Bank systems and knowledge.

• Collaborate with other financial institutions to assess the legitimacy of suspicious deposits.

• Work closely with other business units and stakeholders to share information and trends, ensuring rapid identification and action on large-scale fraud trends.

• Identify patterns and trends, working with Fraud Analytics to implement necessary risk mitigation strategies.

• Make informed decisions based on analyses to block accounts, reduce limits, place holds on accounts, or discuss suspicious activities with account holders.

Required Qualifications:

• Preferred experience in fraud or risk-related roles within banks or financial institutions.

• Strong customer service experience and skills.

• Excellent analytical, problem-solving, and decision-making abilities.

• Ability to work independently and as team member. manage multiple tasks effectively.

• Thorough knowledge of financial fraud practices

• Ability to work independently and as a team member

• Willingness to embrace new business concepts, approaches and ideas

• General understanding of legalities which impact fraud

• Ability to take control of stressful situations using tact and diplomacy

Preferred Qualifications:

• 2 years’ experience in fraud & risk role preferably with a Bank or equivalent

• Familiarity with fraud tools like Proactive Risk Manager (PRM), Interac Admin tool, Parallels PPLUS

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.